Amazon Dedicated Cloud Engineer, ADC DCOSE

As an Amazon Dedicated Cloud (ADC) Engineer, you are the primary escalation point for Data Center Technicians within your assigned region. You are an expert at troubleshooting hardware-based problems such as server-level hardware, fiber and copper cable paths, networking equipment, and related issues. You have an interest in the services used to maintain and manage hardware within the datacenter. You use this knowledge and excellent communication skills to work with multiple internal teams to troubleshoot and solve complex problems for our customers.

You enjoy leading several projects at once and love to learn and be curious. This position will support multiple separate sites.

ADC Engineering combines operational support and systems engineering to build and run large-scale, massively distributed, fault‑tolerant services and systems dedicated to U.S. Government customers. ADC Engineers ensure that AWS services—both internal and external—continually raise the bar on security, availability, and scalability. Moreover, ADC Engineers keep an eye on system capacity and performance, optimizing existing systems, building infrastructure and eliminating work through automation.

In this role you will manage complex operational challenges of scale while working with other teams and engineers to make large‑scale system decisions.

This position requires that the candidate be a U.S. Citizen and currently possess an active TS/SCI security clearance with polygraph.

• Deep dive escalated hardware issues and provide clear guidance to Data Center Technicians.
• Assess possible systemic issues and work with owning teams to solve complex problems at scale.
• Initiate service improvements in the production environment.
• Perform incident response, event management, and blameless correction of errors processes.
• Automate common tasks and processes.
• Work with other engineers to diagnose and resolve customer issues.
• Track the health of services, identify and fix problems on complex systems at massive scale.
• Collaborate with the leading minds in distributed systems.

• Bachelor's degree in computer science, computer engineering, or related field, or 3+ years of technical work experience.
• 2+ years of server hardware troubleshooting and repair experience.
• 2+ years of Linux experience.
• Knowledge of scripting languages (bash, python, etc.).
• Current, active U.S. Government security clearance of TS/SCI with polygraph.

• 5+ years of software development, or 5+ years of technical support experience.
• 2+ years of computer networking experience.
• Experience with performance and log analysis.
• Experience working in a data center environment (racking, cable management, hot/cold aisle containment).
• 2+ years automating routine tasks using Python, Bash, Ruby, Perl, etc.
• Experience troubleshooting all levels of the OSI model.
• Ability to lift up to 40 lbs and work in a cramped and/or elevated environment.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit (Use the "Apply for this Job" box below). for more information. If the country or region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is 91,000.00– USD annually. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, optional Supplemental life plans, EAP, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement coverage), 401(k) matching, paid time off, and parental leave.

Learn more about our benefits at .

Location:

USA, TX, San Antonio

Company:
Amazon Data Services, Inc.