Network Technical Support Specialist

Position

Network Technical Support Specialist

San Antonio, TX

12 Months contract

40.00

During Training: 8-5 M-F. After training shift may be M-F, Tu-Sa or Su-Th. The SA office hour may be any 8 hour shift (8.5 total hours with 30 min lunch or 9 total hours with 1 hour lunch) time between 5AM - 8PM.

• Telephone-based customer service/help desk experience

Pyxis medication technologies combine proven technology with actionable intelligence to prevent medication errors, help free up caregiver time to focus on patient care, increase the predictability of medication availability, and reduce inefficiencies in the med use process. At almost every point in the med use process, safety and efficiency can be increased with the comprehensive capabilities of the Pyxis medication management system.

This position is responsible for providing Technical Support to internal and external customers by solving complex software issues, dispatching field service for hardware issues and answering usage questions regarding proprietary software and hardware. The person in this role is vital in managing, resolving, and facilitating resolution for client Pyxis dispensing platforms.

• MS SQL Server (SQL 2008/2012) 3+ years
• Must be able to write advanced queries (Select and Join statements) and analyze SQL data within complex database structures.
• SSIS (SQL Job) exposure/experience
• MS SQL Reporting Services
• MS OS knowledge (3+ Years)
• Windows Server 2008/2012
• Windows 7 and Windows 10
• Microsoft IIS and Web Applications

• Application logs
• OS event logs
• Performance Monitor
• Performance Counters
• Task Manager
• Active Directory with basic understanding of Group Policies and Security Permissions (1+ years)
• Networking topology and troubleshooting (2+ years)
• DNS
• DHCP
• LAN/WAN
• Telnet
• Ports (Networking/OS)
• Wireshark
• Understanding XML (1+ years)
• VMware experience or exposure (1+ years)

• Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems.
• Excellent time management skills with the ability to manage multiple high priority issues simultaneously.
• Strong personal commitment to quality, customer service and patient safety.
• Ability to understand and communicate complex technical systems to a non-technical audience.
• Works well in a team environment.
• Proven ability to maintain a professional demeanor when handling complex user issues and high pressure situations.

• The ideal candidate is a college graduate with a Computer Science degree or equivalent experience.
• Pharmacy or nursing experience a plus.

• CCNA, CCNP, A+, MCTS, MCSE

Existing Department of Defense clearance or ability to participate in required background check.