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ServiceDesk Analyst
Job in
San Antonio, Bexar County, Texas, 78208, USA
Listed on 2026-06-14
Listing for:
Diverse Lynx
Full Time
position Listed on 2026-06-14
Job specializations:
-
IT/Tech
IT Business Analyst, IT Support, IT Consultant
Job Description & How to Apply Below
Service Desk Analyst
Location:
San Antonio, TX
Job Description:
- Experience in ticket handling, resolution, and SLA adherence specifically Incident, Request Management workflows
- Good understanding of Identity and Access Management concepts (Authentication, Authorization)
- Good understanding of importance of Information Security and compliance in Access Management
- Analytical and troubleshooting skills for access-related issues
- Excellent Stakeholder communication and coordination skills
- Reporting and MS Excel skills
- Audit readiness and process improvement mindset
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