IT Site Administrator

About the company:

Viant is a global medical device partner providing design, development, manufacturing, and assembly services through capabilities in materials, plastics, metals, extrusion, and automation. With nearly 6,000 employees across 24 locations worldwide, it delivers high-quality, life-enhancing products with the scale and expertise to bring devices to market efficiently. Learn more at Viant Medical's website or on Linked In.
About the site:
Our San Antonio site supports high-volume medical device assembly, delivering scalable manufacturing solutions with a focus on efficiency and quality.

About the role:

As an IT Administrator, you will lead and support IT operations for your assigned site(s), providing technical leadership across system administration, networking, technical support, project management, and business analysis. You will drive IT projects, continuous improvement initiatives, and collaborate closely with site leadership to optimize the strategic use of technology.
In this role, you will help position the site to address future IT challenges by implementing scalable and reliable solutions aligned with business objectives, ensuring uninterrupted medical device manufacturing. You will also work cross-functionally across the organization, building strong relationships and contributing to diverse initiatives. As part of the Viant IT team, you will embody the company's values of integrity, accountability, and excellence, playing a key role in driving business success.

What you will do:

Act in alignment with the core values of the company, demonstrating agility, teamwork, leadership, ownership, customer focus, and integrity in all actions.
Provide support outside regular working hours to ensure ongoing IT Support and address urgent issues. when required to support business operations.
Collaborate closely with site operations and business leaders to develop and uphold effective processes and procedures.
Engage actively in company-wide and site-specific projects aimed at continuous improvement of processes.
Provide administrative support and maintenance for Microsoft 365 applications, including Teams, One Drive, Exchange, and SharePoint, ensuring optimal functionality and user experience.
Oversee and maintain the Entra Admin and Active Directory environment, focusing on tasks such as user and group management, as well as implementing and managing security and group policies.
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
Responsible for installing, configuring, maintaining, and repairing workstations, laptops, peripherals, and site IT resources, including software, UPS systems, printers, and copiers.
Track individual and site IT performance metrics to identify areas for improvement and recommend solutions to optimize efficiency in service support and delivery processes.
Tasked with managing IT help desk requests to ensure prompt and effective communication, as well as timely resolutions.
Create and maintain documentation of procedures, knowledge bases, policy documents and configurations well-maintained and up to date and alignment with the Viant IT standards.
Oversee IT procurement and inventory for hardware, software, peripherals, and related supplies.
Enhance endpoint security by monitoring vulnerabilities and applying relevant patches and updates effectively.
Identify and recommend system, hardware and software improvements/upgrades.
Maintain knowledge of Viant corporate IT policies and Viant privacy policies.
Report any security incident or suspected security incident to the Viant Security Incident Response Team.
All other duties as assigned.

Job Requirements:

Knowledge /

Education:

Associates Degree in Computer Science or other technical field is required
Bachelor's Degree in Computer Science or other technical field is preferred

Job

Experience:

4-6 years of system administrator experience is required
4-6 years of diversified experience in a manufacturing environment is preferred
2-3 years in medical environment is preferred

Skills /

Competencies:

Strong written and verbal communication skills in English and Spanish (bilingual required for San Antonio, TX & Vega Baja, PR only); able to engage stakeholders at all levels.
Ability to thrive in both fast-paced team environments and independent work settings.
Resourceful and adaptable in handling unexpected challenges.
Strong time management skills with the ability to work with minimal supervision.
Highly self-motivated with a big-picture mindset.
Tech-savvy with the ability to quickly learn and adapt to new technologies.
Proven ability to manage multiple priorities and effectively prioritize workload.
Strong critical thinking and problem-solving skills.
Proven documentation skills including policies and procedures.
Pro-active in identifying potential issues with a proposed process or systems…