Program Manager Senior-Member Protection Models and Data Portfolio

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a Program Manager Senior you will be responsible for the strategic management, execution, and delivery of large-scale, multi-year programs focused on enhancing fraud detection capabilities through advanced models and innovative technical solutions. This role involves the governance of multiple integrated projects to ensure alignment with business unit strategic imperatives, monitor program health, and deliver on multi-year program deadlines, scope, and overall fraud reduction benefits.

Supports cross-functional teams in developing and executing change plans in accordance with industry best practices for fraud model implementation and adoption.

Focused on the management, execution, and delivery of large-scale programs consisting of multiple projects (multi-year, large cost, scope, etc.) and/or the oversight and governance of programs to ensure alignment to the LoBs strategic imperatives and to monitor program health. Works to achieve multi-year program deadlines, scope, and overall program benefits. Supports cross-functional teams in the development and execution of change plans in accordance with USAA's change methodology or industry best practices.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based out of San Antonio; TX, Plano; TX, Charlotte; NC or Phoenix; AZ. Relocation assistance is not available for this position.

What you'll do:

* Defines and maintains program strategies commensurate with the level of risk, size, and complexity to ensure individual efforts align with organizational goals.

* Responsible for providing input and recommendations on multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value.

* Facilitates meetings with executive management and project / program sponsors to define solutions and delivery.

* Prepares reports that provide stakeholders and management with status updates to include identifying risks or issues.

* Performs analyses, root cause identification and development and recommendation of key work products.

* Negotiates agreements, settles disputes equitably and diffuses situations.

* Negotiates program tradeoffs with IT and the business as the program develops to ensure alignment of demand to capacity.

* Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required).

* Adheres to governance rigor required for work efforts.

* Drives the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology.

* Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

* Bachelor's degree; OR 4 years of relevant education and/or experience.

* 6 years of project and / or program management experience, including experience defining a new program and/or managing large-scale projects.

* Proficient experience in Principles of Project, Program or Portfolio Management to develop multi-year business plans.

* Proficient knowledge of program efforts management tools and methodologies.

* Understanding and demonstrated application of risk management policies and procedures.

* Knowledge of program management methodology and techniques; program performance evaluation and change management principles.

* Experience maintaining and reporting on work effort(s) budgets / methodologies.

* Proficient experience in USAA's change management methodology or similar industry change management methodology.

* Demonstrated experience using knowledge of the business, its products, and processes to assess program risks and rewards across multiple technologies and business goals.

What sets you apart:

* Ability to manage project scope, timelines, resources, and budgets effectively.

* Proven experience managing end-to-end technical projects, with a strong emphasis on projects involving data science, machine learning models, and data analytics.

* Demonstrated experience managing projects that integrate or develop fraud detection models, whether in-house or from third-party vendors.

* Familiarity with the fraud detection lifecycle and the technical aspects of model implementation, such as data pipelines,…