IT Support Specialist

Compensation: $26.00-$32.00 per hour based on experience

The Desktop Support Technician provides company-Wide technical services in the installation, configuration, repair, maintenance, troubleshooting, and diagnosis of network hardware, computer hardware, peripheral equipment, and software for all company devices

• Accept support requests and questions directly from employees, including via ticketing system, emails, and phone calls
• Perform first tier of troubleshooting on all support requests
• Escalate support requests to proper team once necessary information is gathered
• Install, maintain, and troubleshoot technology including but not limited to Windows PCs, printers, peripherals, network equipment, cabling, wireless access points, etc.
• Create and maintain updated documentation for all processes
• Be available for requests during and outside regular business hours
• Assist the system administrators with technical tasks as requested (account management, software updates, testing solutions, etc.)
• Improve existing processes, workflows, and systems
• At all times demonstrate professional, responsible behavior
• Perform other duties as assigned by the infrastructure manager

• Experience in offering technical assistance to end users while maintaining a positive attitude
• Experience in a helpdesk or desktop support type role
• Experience and knowledge in basic hardware and network troubleshooting
• Industry certifications are a plus - CompTIA A+, CompTIA N+, CCNA
• Hands on Learner - You like rolling up your sleeves and getting your hands dirty, testing new ideas, trying new products, and learning by doing
• Team Oriented - You have a passion for working and collaborating with people to solve problems on the fly
• Passion for Client Service - You are an engineer who loves working with end users
• Problem Solver - You relish the challenge of determining the root cause behind issues and finding new methods to solve problems
• Local and Global Thinker - You are able to operate at both a micro level and at a macro level
• Multitasker
• Excellent communication skills, written and verbal, a must
• Continuous learner - You love learning new things and applying your newly gained knowledge. Whether this be from continuing education at a university, obtaining certifications, or attending conferences, you are constantly absorbing new technology and finding ways to implement it

• 401K
• Medical, vision, and dental insurance
• Paid vacation, sick and personal time
• Holiday pay

Position type:
Fulltime Exempt

The work environment consists of exposure to physical conditions typical of a normal office environment. The receptionist’s work space is located in a high-traffic area. The noise level is low.

There is no travel required in this position.

Equal Opportunity Employer
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