Help Desk Administrator

FWG Solutions is a rapidly growing systems integrator and premier small business provider of technology services to government and commercial clients. We are a trusted provider of cybersecurity, logistics, advanced engineering and operational support services to the United States Department of Defense (DoD), Intelligence Community and Federal Civilian agencies. We are a quality driven organization that leverages its ISO 20000-1:2011, ISO 27001:2013 and CMMI Level 3 quality standards, certifications and service delivery expertise to support all of our clients.

Come be a part of our Nation’s defense history. FWG Solutions is looking for qualified individuals ready to support the 33rd Network Warfare Squadron (NWS) Defensive Cyber Operations Team at Lackland Air Force Base, San Antonio, TX. The 33rd NWS has a storied history dating back to World War II. The 33rd NWS serves as the US Air Force’s principal network defense element under the 16th Air Force’s Cyber Security Service Provider (CSSP) mission.

Being an active part of this unit means monitoring, securing, and protecting Air Force and Central Command global networks, ensuring network integrity, reliability, availability, confidentiality and responding to hostile network threats and attacks.

The Help Desk Administrator will support the 33rd Network Warfare Squadron Defensive Cyber Operations Team onsite at Lackland Air Force Base. This position will be an active part of this unit and will be responsible for monitoring, securing, and protecting the Air Force and Central Command global networks by performing all network account administrative functions and ensuring that all workstations are secure.

• Support basic and intermediate level administration of technologies on the central management systems, operational networks and AOL (Alternate Operating Location) pre‑deployment network configurations.
• Perform Systems Administration Services on Unclassified, Classified, CRN, and supported special enclaves during mission hours.
• Perform related maintenance activities and coordinate maintenance actions with the Networks flight leadership and external units.
• Support Systems Administration of the operational networks, the training network, local base Unclassified and Classified Computer System Administration (CSA) actions, and AOL deployment maintenance analysis.
• Perform basic and intermediate level installation, upgrades, daily maintenance, and intermediate troubleshooting to include hardware and software consisting of UNIX, Windows, and VMware operating systems, workstations/monitors, anti‑virus, printers, Cybex switches, gigabit Ethernet.
• Perform all network account administrative functions to include creation, disabling, unlocking, privilege configuration, expiration of accounts, and maintenance troubleshooting.
• Create (within two (2) working days) and delete user accounts, track user privileges, maintain a list of current users, and provide accessibility to all computer systems, network, and computer software applications, and other network components.
• Ensure user workstations are secure, have the latest software patches installed, and are properly configured within Time‑Compliance Network Order (TCNO) specific deadlines to minimize the potential of unauthorized intrusions and ensure all equipment is properly managed with local base Equipment Custodian procedures.
• Develop and maintain training documentation, processes, checklists, and logs for support; within 90 days of discovery of the need for all tasks associated with Systems Administration Services.
• Develop and maintain work center specific training programs, and train government employees in the work center.
• Respond to CRITICAL network outages within 60 minutes or a PRIORITY network outage within three hours of notification.
• Utilize approved trouble ticketing systems to document all Systems Administration Services maintenance actions, user account actions and other user/system support.
• Notify COR and Government shift lead of a system Hazardous Condition (HAZCON) situation or unscheduled outage within 15 minutes of discovery, and update approved procedures.
• Maintain…