SR. IT Technician - Helpdesk

Who We Are

We provide computer support for the Mechanical Engineering Division focusing on systems, storage, backups and networking. By joining our team, you will receive an additional $500 in your first paycheck, minus taxes.

Objectives of this Role:

• Provide end-user support for Windows systems.
• Install a variety of engineering and general purpose software for users.
• Set up new computers and peripherals for users.

• Support our division desktop/laptop systems with computer system maintenance, software installation, problem diagnosis/resolution, hardware deployments, and general support of Windows and MAC systems.
• Perform both local and remote support as needed for hardware/software issues.
• Work as a team member to provide excellent customer service to our division staff of approximately 400.
• Deliver hardware and technical support throughout SwRI campus.

• High school diploma or equivalent. IT support related coursework or certifications preferred.
• 5+ years of general computer helpdesk experience. For those with an IT related Associate's degree, 4 years of work experience is required.
• Detail-oriented with outstanding written and verbal communication skills, and excellent at multi-tasking and problem-solving.
• Ability to work independently in the absence of specific instructions on multiple tasks with a high degree of accuracy and have excellent organizational skills.
• Familiarity with Desktop Central and Sentinel One desired.
• A valid/clear driver's license is required.

Applicant selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Applicant must be a U.S. citizen.

San Antonio, Texas