IT Support Technician

San Antonio, TX

Support Technician – Solicitation#

Texas Cyber Command (TXCC)

• Provide on-site front-door IT support for TXCC staff, executives, contractors, and visitors at the San Antonio office. Support laptops, mobile devices, peripherals, conference rooms, collaboration tools, printers, network connectivity, user onboarding and offboarding, account and access coordination, asset inventory, equipment moves, and break/fix coordination.
• Resolve or triage service requests, document work in the approved ticketing process, maintain user-facing knowledge articles, coordinate with systems, network, security, and vendor support teams, and provide executive-priority support during business hours. Assist with meeting room readiness, video and audio support, staff training, and routine technology checks.
• Support device deployment, refresh, relocation, secure disposal coordination, loaner equipment, incident-related collection support, and after-hours maintenance windows when approved by TXCC.

• 8 years actual experience required in providing onsite IT support, desktop support, endpoint support, or field support in an enterprise or government environment.
• 5 years actual experience required in troubleshooting laptops, mobile devices, peripherals, printers, operating systems, collaboration tools, network connectivity, and user access issues.
• 3 years actual experience required in supporting Microsoft 365, Teams, Outlook, SharePoint, One Drive, mobile device management, endpoint security, or equivalent collaboration and endpoint platforms.
• 3 years actual experience required in using ticketing, asset inventory, knowledge management, service documentation, and customer communications practices.
• 3 years actual experience required in supporting executive users, meeting rooms, audio/video collaboration equipment, onboarding, offboarding, and time-sensitive user requests.
• 2 years actual experience required in following security procedures for account access, device handling, data protection, privileged support, and incident escalation.
• 2 years preferred experience with Dell, Apple/iOS, Windows, Intune, Teams Rooms, mobile devices, loaner pools, warranty repair coordination, or equivalent technologies.
• 2 years preferred experience supporting public sector, cyber, emergency operations, law enforcement, or regulated environments.
• 1 year preferred experience supporting secure conference rooms, hybrid meetings, executive briefings, and collaboration equipment readiness.
• 1 year preferred experience with CompTIA A+, Network+, Security+, Microsoft, ITIL, HDI, or comparable certification or equivalent demonstrated experience.

Candidate must be a U.S. citizen, pass required background checks, complete required cybersecurity, privacy, and operational training before gaining system access, and comply with TXCC security and data‑handling requirements. Occasional after‑hours support may be required with TXCC approval. Work must be performed from within the United States unless TXCC grants prior written approval. Candidate must be able to lift and move standard IT equipment up to 35 pounds and work primarily onsite at the San Antonio office.

Initial term anticipated for 12 months; extension subject to agency need, funding, and ITSAC terms. Travel, after-hours work, and overtime require prior written approval. Work products, including diagrams, runbooks, scripts, reports, and transition materials, are deliverables to TXCC. Contractor shall use only TXCC‑approved accounts and repositories and shall not use TXCC information to train AI or ML systems without express written approval.

The working position is Hybrid – On Site and Telework.

Minimum requirements stated above are mandatory for selection.