Help Desk – BRU

Headquartered in San Antonio, Texas, Brundage Management Company, Inc. (BMC) is a privately held organization with a diverse portfolio of business lines and investments.

BMC’s primary focus is providing strategic and operational management services for Sun Loan Company, a consumer installment loan business, and Storage Hub, an award winning self storage company.

Through our centralized support model, BMC partners closely with our investments to drive performance and long term growth. Our services include executive level leadership and decision making; human resources, recruitment, and training; marketing; accounting; licensing and auditing; information technology; representation on state and national boards; and long term strategic planning.

At BMC, we are deeply committed to serving our customers and communities better every day. To support that mission, we continue to grow and strengthen our teams by building internal capabilities, developing talent, and owning the skills and strategies necessary to drive meaningful change. Our focus is on empowering our people to deliver results that are centered on customer experience, operational excellence, and community impact.

The Help Desk I responsibilities include working and resolving tickets in a timely manner and escalating to higher tiers when needed. Document tickets appropriately and respond to emails. Assist via phone or in person with troubleshooting hardware and/or software in the office. Setup and install new or replacement hardware or software.

• Troubleshoot end‑user hardware, software, and networking problems in a Windows / Linux environment
• Troubleshoot, identify, research, and resolve technical problems
• Respond to telephone calls, email, and personnel requests for technical support
• Document, track, and monitor the status of a problem to ensure a timely resolution via ticketing system
• Verify with the end users that problems are resolved
• Escalate unresolved end‑user problems to appropriate tier
• Install and configure workstation software and printers
• Provide on‑call support on one Saturday a month

• Working knowledge of Microsoft Windows operating system and applications
• Working knowledge of computer networking, server to workstation topologies, and connectivity issues
• Any knowledge of Linux is a plus: configuring network, checking IP addresses, basic commands, Samba, Cups, Apache, SSH
• Ability to perform multiple tasks and work on multiple issues with appropriate supervision
• Excellent verbal and written communication skills
• Strong technical, analytical, and organizational skills
• Keen attention to detail is a must
• Strong sense of urgency, solid sense of ownership, and team player
• Self‑motivated (proactive) and able to work independently
• 1 year of hands‑on technical experience
• Able to successfully pass a background check
• Reliable transportation
• A+, Network+, MCP preferred
• Fluency in Spanish is a plus
• This is for a Full‑time on‑site shift either 8AM‑5PM or 9AM‑6PM M‑F
• Travel based on operational needs

Applicants must be legally authorized to work in the United States without the need for current or future visa sponsorship. This means:

• Work Authorization
  
  Required:
  
  Candidates must already possess valid U.S. work authorization that permits employment with any employer.
• No Visa Sponsorship Provided:
  We are unable to sponsor employment visas (such as H‑1B, O‑1, etc.) or assume responsibility for transferring existing sponsor ships at this time.

• Low‑Deductible and affordable Medical Plans including medical, dental and vision.
• Competitive salary:
  Determined by various factors, including but not limited to, location, skills, knowledge, competencies and experience.
• 401K with company match.
• Paid Time Off including Holidays, Vacation and Sick time.
• Bonus opportunities.
• Career development.
• Formal and Comprehensive Training Program.

Brundage Management Company, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.