Helpdesk Specialist; Warehousing

Role Helpdesk Specialist (Warehousing experience)
Work Location :
San Antonio,TX

• The role requires a contractor who is skilled in IT Warehouse Assest management.
• IT fulfillment, asset tag requests for purchase order receiving, related to multi-state customers.
• Maintain IT asset management record integrity.
• Maintains digital and physical IT asset management files for record retention. Maintains database record of various types of IT asset transactions.
• End-User technical support.
• The role is essential to sustaining daily operational activities, including device provisioning, bricking/unbricking processes, asset tracking, and support for ongoing Optum integration and compliance-related initiatives.
• This contractor would be an AI User role, which includes, but is not limited to, consistent use of AI/Copilot for daily work and maintaining a minimum of 90% weekly usage of AI tools such as Git Hub Copilot, Microsoft 365 Copilot, and other GenAI platforms approved by the enterprise

• Graduation from a high school or equivalent
• IT Warehouse Asset management experience (3+ years)
• Skill in providing good customer service.
• Ability to communicate effectively.
• Confident AI tools user
• Experience working with Service Now
• Works under limited supervision with moderate latitude for the use of initiative and independent judgment.