Clinical IS Analyst; Epic - Intermediate

Clinical IS Analyst (Epic) - Intermediate

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Under minimal supervision, this position is responsible for ambulatory application(s)/module(s) of Epic. This position is for individuals who thrive in a fast-paced, agile environment, which means being able to change direction quickly, multitask, and demonstrate a passion and eagerness to learn new technologies. The Epic ambulatory application analyst will collaborate with and provide tier‑two support to their team and/or counterparts from other applications to successfully meet the development and implementation objectives for assigned Epic applications.

Effectively manages competing and changing priorities. Under minimal supervision, serves as project lead for key initiatives, including performing project management duties, as assigned. Develops, documents, and adheres to the internal procedures that will be used in conjunction with related applications and systems. Interacts professionally with leadership, faculty, staff, and vendors.

• Workflow:
  Based on clinical project requests, works with requestors and users to understand and document current workflow with an eye toward proposed future workflows that are optimized for any planned application changes.
• Design and Build:
  Presents recommended system enhancement opportunities and creative technical solutions for clinic‑related scenarios. Using analytical evaluation skills, identifies, proposes, builds, and demonstrates prototypes of application configuration options for review and approval by project requestors.
• Performs ongoing maintenance and configuration updates to Epic applications.
• Test:
  With minimal supervision, creates test scripts, timelines, and plans for application and workflow changes. Performs actual testing of clinical information system configuration and processes, including testing across applications and/or the testing of the application configuration of other analysts. Coordinates and participates in requestor and user testing of application changes.
• Support:
  Provides tier‑two support to end‑users both remotely and in‑person. Monitors, investigates, troubleshoots, and resolves incoming tickets. Serves as a liaison between users and vendors. Coordinates system fixes and changes with software vendors. Coordinates the deployment of application changes with the training team and operations.
• Perform all other duties as assigned.

• Proven ability to successfully execute multiple assignments simultaneously in a matrixed environment.
• Demonstrated critical and analytical thinking proficiencies.
• Strong written and verbal communication skills.
• Demonstrated troubleshooting competencies.
• Excellent organizational management skills.

Education:

• Bachelor’s degree (4 years of comparable experience may be substituted for a degree).

Experience:

• A minimum of three (3) years of relevant experience with clinical or business systems with exposure to software development/build life cycles.

Additional

Licenses/Certifications:

• As specified by the department director, Epic certification for assigned modules are required within eighteen (18) months of hire. Epic certification must be maintained per Epic Corporation standards.

This position may require the ability to maintain the security and integrity of UT San Antonio and its infrastructure per Texas EO‑GA‑48.

• A minimum of three (3) years of relevant experience with clinical or business systems with exposure to software development/build life cycles

Benefits Overview

UT Health San Antonio offers an excellent benefits package for its employees. Employees who work at least 20 hours a week, with an appointment of at least 4.5 months, are eligible for benefits.

Medical - UT SELECT Medical insurance is offered free for employees and administered by Blue Cross and Blue Shield of Texas. Family members can be added to the plan through payroll deduction. Employees and their dependents can also receive discounted copays and coinsurance when using UT Health Physicians, a network of 800 premier physicians including more than 100 specialists. Employees receive $50,000 of group term life insurance and $50,000 of basic…