Desktop Support Job San Antonio area,Texas USA,IT/Tech

Position: DESKTOP SUPPORT
Job Summary

The Desktop Support Specialist provides Tier 1 (intermediate level) maintenance and support for CPS Energy desktop and laptop computers. Responsibilities include identifying and resolving customer issues, installing and configuring hardware/software, and ensuring reliable functionality of supported devices. This role requires strong troubleshooting skills, customer service, and the ability to adapt to changing technologies and business nee
ds.

Key Responsibilities

Unpack and configure hardware for desktops, laptops, and peripherals

Provide end-user training on device and software functionality

Document troubleshooting guides and installation procedures

Relocate equipment including desktops, laptops, and peripherals

Research and develop solutions for new technical problems

Document interactions in the ticketing system

Maintain technical skills through independent research

Required Qualifications

Ass
ociate degree in Computer Maintenance Technology, Computer Help Desk Specialist, Computer Network Administration, or related field; or equivalent IT technical experience

Experience with PC installation, configuration, and troubleshooting

Basic knowledge of PC networking concepts and Windows Active Directory

Familiarity with LCD projectors and monitors

Knowledge of printer and plotter setup and maintenance

Experience supporting Microsoft Office products (Word, PowerPoint, Excel, Visio, Project)

Strong analytical, problem-solving, and communication skills

Ability to work rotating schedules, including adapting to changing business needs

Ability to distinguish colors for identifying electronic components and wiring

Preferred Qualifications

Relevant IT certifications
Experience supporting utility construction and maintenance environments

Certifications

No specific certifications required;
CompTIA A+, Network+, or Microsoft certifications preferred