Desktop Support Technician

San Antonio, United States | Posted on 06/17/2026

The Desktop Support Technician will support the Texas Cyber Command (TXCC) on onsite front-door IT support operations at the San Antonio office. This role provides hands‑on technical support to TXCC staff, executives, contractors, and visitors, covering a broad range of endpoint, collaboration, and user access needs. The Desktop Support Technician will manage service requests through an approved ticketing process, coordinate with internal systems, network, security, and vendor teams, and maintain user‑facing knowledge documentation.

The role requires the ability to prioritize executive‑level requests, support meeting room and audio/video readiness, and assist with onboarding and offboarding activities. The Desktop Support Technician will also support device deployment, refresh, relocation, secure disposal coordination, and after‑hours maintenance windows as approved by TXCC.

• Provide onsite IT support for staff, executives, contractors, and visitors at the TXCC San Antonio office, including laptops, mobile devices, peripherals, printers, and conference room equipment.
• Troubleshoot and resolve issues related to operating systems, network connectivity, collaboration tools, and user access.
• Support Microsoft 365 applications including Teams, Outlook, SharePoint, and One Drive, as well as mobile device management and endpoint security platforms.
• Log, triage, and resolve service requests using the approved ticketing system and maintain accurate service documentation and user‑facing knowledge articles.
• Provide priority support for executive users and ensure timely resolution of time‑sensitive requests during business hours.
• Coordinate account access, device handling, and incident escalation in accordance with established security procedures.
• Support meeting room readiness, audio/video collaboration equipment, and hybrid meeting facilitation.
• Assist with user onboarding and offboarding, asset inventory, equipment moves, loaner equipment management, and break/fix coordination.
• Support device deployment, refresh, relocation, and secure disposal coordination, including incident‑related collection support.
• Participate in after‑hours maintenance windows when coordinated and approved by TXCC.

• 8 years of experience providing onsite IT support, desktop support, endpoint support, or field support in an enterprise or government environment.
• 5 years of experience troubleshooting laptops, mobile devices, peripherals, printers, operating systems, collaboration tools, network connectivity, and user access issues.
• 3 years of experience supporting Microsoft 365, Teams, Outlook, SharePoint, One Drive, mobile device management, endpoint security, or equivalent collaboration and endpoint platforms.
• 3 years of experience using ticketing, asset inventory, knowledge management, service documentation, and customer communications practices.
• 3 years of experience supporting executive users, meeting rooms, audio/video collaboration equipment, onboarding, offboarding, and time‑sensitive user requests.
• 2 years of experience following security procedures for account access, device handling, data protection, privileged support, and incident escalation.

• 2 years of experience with Dell, Apple/iOS, Windows, Intune, Teams Rooms, mobile devices, loaner pools, warranty repair coordination, or equivalent technologies.
• 2 years of experience supporting public sector, cyber, emergency operations, law enforcement, or regulated environments.
• 1 year of experience supporting secure conference rooms, hybrid meetings, executive briefings, and collaboration equipment readiness.
• CompTIA A+, Network+, Security+, Microsoft, ITIL, HDI, or comparable certification, or equivalent demonstrated experience.

• Candidate must be a U.S. citizen.
• Candidate must pass required background checks prior to engagement.
• Candidate must complete required cybersecurity, privacy, and operational training before gaining system access.
• All work must be performed from within the United States unless TXCC grants prior written approval.
• Candidate must be able to lift and move standard IT equipment up to 35 pounds.
• Occasional after‑hours support may be required with TXCC approval.

Schedule:

Monday through Friday, 8:00 AM to 5:00 PM, excluding State holidays; after‑hours and weekend work may be required with TXCC approval.

Work Arrangement:
Onsite

Air Info Sec, LLC is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.