Senior Business Systems Analyst – Acceptance

Responsibilities

• Serve as a subject matter expert in H‑E‑B’s end‑to‑end payment processing flow, including authorization, routing, settlement, and exception handling
• Act as a primary liaison between business stakeholders, IT teams, and payment vendors (e.g., processors, gateways, and networks)
• Manage ongoing vendor engagement, including operational coordination, issue resolution, and escalation management
• Build and execute deployment plans for payment initiatives, including new tender rollouts, configuration updates, and processor changes
• Configure and maintain payment processing settings within vendor systems, including routing logic, BIN tables, tender enablement, and network prioritization
• Partner with vendors and internal teams to troubleshoot transaction issues and anomalies, performing root cause analysis across systems
• Gather, document, and translate business and technical requirements into actionable specifications
• Support testing and certification efforts (SIT, UAT, network certification) to validate payment functionality and edge cases
• Ensure alignment with network mandates, regulatory requirements, and internal compliance standards
• Develop and maintain documentation of payment flows, configurations, and vendor integrations for operational and audit purposes
• Identify opportunities to improve payment performance, resiliency, cost optimization, and customer experience

Education & Experience:

• Bachelor’s degree in Business, Information Systems, Computer Science, or related field (or equivalent experience)
• 5+ years of experience as a Business Systems Analyst or similar role
• Experience working with payment systems, processors, or financial transaction platforms preferred

Skills &

Competencies:

• Strong understanding of the payment processing lifecycle and ecosystem
• Experience managing external vendor relationships and dependencies
• Ability to analyze and document complex system flows and configurations
• Strong problem‑solving skills with attention to detail and accuracy
• Experience supporting system implementations and deployments
• Excellent communication skills with the ability to translate technical concepts to business stakeholders
• Ability to manage multiple priorities in a fast‑paced, cross‑functional environment

• Experience with payment processors, gateways, or retail POS systems
• Familiarity with Visa, Mastercard, PIN debit networks, and EBT processing
• Exposure to transaction routing strategies or interchange optimization concepts

• Direct ownership of payment acceptance capabilities impacting millions of transactions
• High visibility across internal leadership and strategic vendor partners
• Opportunity to build deep expertise in payment architecture and transaction processing
• Ability to influence cost optimization, resiliency, and customer experience within a critical enterprise function

• In‑office work environment with collaboration across business, IT, and vendor partners
• Occasional after‑hours support for critical payment deployments or incidents