Field Engineer

POSITION SUMMARY / RESPONSIBILITIES

Functions as a computer hardware technician responsible for the installation, maintenance, troubleshooting, and repair of desktops, laptops, printers, and other end‑user devices. Provides hands‑on technical support to ensure systems are operating efficiently and end users are fully supported.

Diagnoses hardware and basic software issues, replaces components, and performs system upgrades as needed. Installs and configures operating systems, drivers, and standard business applications.

Supports onboarding and off‑boarding activities including device setup, imaging, and user configuration. Maintains accurate inventory of hardware assets and ensures proper documentation of repairs and service requests.

Collaborates with IT team members to decline complex issues and support overall infrastructure reliability. Provides timely and professional customer service to internal users.

High school diploma or equivalent required. Completion of specialized electronics or IT‑related coursework required. Associate's degree in electronics, information technology, or a related field preferred.

At least one year of experience in desktop support, hardware repair, or IT support required. Relevant internship experience may be considered in place of on‑the‑job experience.

Hands‑on experience supporting Windows environments (Windows 10/11 preferred) and Microsoft Office products required. Familiarity with basic networking concepts (TCP/IP, printers, connectivity issues) preferred.

Experience with imaging tools, ticketing systems, and asset management is a plus. A+ Certification preferred.

Strong troubleshooting skills, attention to detail, and the ability to communicate effectively with both technical and non‑technical users are essential.

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign‑born residents, and veterans to apply.

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.