Senior Program Manager, PMO

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

Supporting the Itron Customer Success organization, the Program Manager drives clarity, alignment, and delivery excellence across a portfolio of strategic and operational initiatives. This role blends lean PMO practices, pragmatic process design, and hands‑on program coordination to ensure teams deliver outcomes effectively without unnecessary overhead. Acting as a collaborative connector across teams, the Program Manager enables predictable execution, transparent communication, and continuous improvement aligned with a customer‑centric mindset in the Utilities & Energy technology space.

• Program Coordination: Lead cross‑functional programs with an accountable and collaborative approach, ensuring alignment on scope, timelines, risks, and dependencies to deliver customer-focused outcomes.
• Lean PMO Practices: Establish and maintain agile, lightweight governance frameworks (cadence, intake, reporting) that promote clarity while reducing friction and enabling innovative delivery practices.
• Process Management: Design, document, and continuously refine authentic and scalable processes that enhance consistency, efficiency, and customer value across teams.
• Portfolio Visibility: Maintain a consolidated, transparent view of all programs and projects, proactively surfacing risks, interdependencies, and capacity constraints to support informed decision‑making.
• Stakeholder Communication: Deliver concise, actionable updates to leadership and stakeholders, emphasizing outcomes, accountability, and decisions needed to move initiatives forward.
• Risk & Issue Management: Identify and manage program‑level risks with an agile and proactive approach, developing mitigation strategies that protect delivery timelines and customer commitments.
• Continuous Improvement & Resource Optimization: Allocate budget, talent, and tools effectively across competing priorities, partnering with teams to streamline workflows, eliminate bottlenecks, and improve delivery predictability.
• Tooling & Reporting: Develop simple, innovative dashboards, trackers, and templates that drive transparency and support data‑driven decisions.
• Team Enablement: Coach project managers and contributors to build capability in planning, communication, and process adoption, fostering a collaborative and high‑performing environment.
• Change Management: Lead the operational and cultural change required to adopt new processes and realize program outcomes, ensuring alignment with organizational goals and customer impact.

• 10+ years of program/project management experience in dynamic, multi‑project environments, ideally within technology or Utilities & Energy sectors.
• Proven ability to operate with accountability while managing multiple concurrent initiatives with clarity, focus, and resilience.
• Strong critical thinking and analytical skills to navigate complex challenges and make informed, data‑driven decisions.
• Experience managing cross‑project dependencies and coordinating interconnected timelines across teams.
• Demonstrated conflict resolution skills, with the ability to influence outcomes and build alignment across diverse stakeholders without direct authority.
• Excellent communication and facilitation skills, with the ability to engage both technical and non‑technical audiences in a collaborative and authentic manner.
• Experience with process mapping, workflow design, and operational improvement initiatives.
• Strong ability to simplify processes, reduce inefficiencies, and avoid unnecessary bureaucracy while maintaining governance standards.
• Proficiency with collaboration and project tools (e.g., Jira, Smartsheet, Microsoft Teams).
• Experience building dashboards and using lean metrics to drive insights and performance improvements.
• Current PMP certification or equivalent program management credential.

• Experience in PMO, business operations, or process improvement roles within a customer‑centric technology organization.
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