Desktop Support

The Desktop Support Specialist provides Tier 1 (intermediate level) maintenance and support for CPS Energy desktop and laptop computers. Responsibilities include identifying and resolving customer issues, installing and configuring hardware/software, and ensuring reliable functionality of supported devices. This role requires strong troubleshooting skills, customer service, and the ability to adapt to changing technologies and business needs.

• Unpack and configure hardware for desktops, laptops, and peripherals
• Provide end-user training on device and software functionality
• Document troubleshooting guides and installation procedures
• Relocate equipment including desktops, laptops, and peripherals
• Research and develop solutions for new technical problems
• Document interactions in the ticketing system
• Maintain technical skills through independent research

• Associate degree in Computer Maintenance Technology, Computer Help Desk Specialist, Computer Network Administration, or related field; or equivalent IT technical experience
• Experience with PC installation, configuration, and troubleshooting
• Basic knowledge of PC networking concepts and Windows Active Directory
• Familiarity with LCD projectors and monitors
• Knowledge of printer and plotter setup and maintenance
• Experience supporting Microsoft Office products (Word, PowerPoint, Excel, Visio, Project)
• Strong analytical, problem‑solving, and communication skills
• Ability to work rotating schedules, including adapting to changing business needs
• Ability to distinguish colors for identifying electronic components and wiring

• Experience supporting utility construction and maintenance environments

• No specific certifications required;
  CompTIA A+, Network+, or Microsoft certifications preferred