PickPoint Installation Coordinator

Overview

The Installation Coordinator plays a critical role in delivering a seamless customer experience by leading the planning, installation, and ongoing support of PickPoint solutions at customer locations. This role combines technical expertise with strong project coordination and customer engagement to ensure successful implementations, minimal downtime, and long-term client satisfaction. This position partners closely with internal teams and customers to proactively troubleshoot issues, optimize system performance, and contribute to continuous improvement in service delivery.

It is ideal for someone who thrives in a hands‑on, fast‑paced environment and takes pride in delivering high‑quality, customer‑focused solutions.

Position Location

This is a remote‑based position for candidates based in the East‑coast region of the US.

Who We Are

Vytl One is the nation’s only independent, fully integrated total pharmacy solutions partner. We lead with integrity, offering mission‑driven hospitals, health systems, health centers, and employer partners a smarter way to unlock revenue, growth, and better outcomes. Our innovative model combines customized pharmacy management, 340B program expertise, specialty pharmacy, and PBM solutions – delivering excellence through tailored strategies and collaborative partnerships.

At Vytl One, we’re not just transforming pharmacy – we’re making a purposeful impact on the communities we serve.

Why Choose a Career at Vytl One?

At Vytl One, our purpose is at the heart of everything we do. People join us not just for a job, but to be part of something bigger – where their work truly matters. We foster a culture of authenticity, where you’re encouraged to be yourself and a place to grow, collaborate and make a real difference. With over 1,600 passionate professionals across nearly every U.S. state, we operate as One Team, united by a bold mission and a spirit of innovation.

Here, you’ll find a place where your ideas are heard, your contributions are valued, and your career can thrive.

• Lead end-to-end coordination of installation projects, ensuring all equipment, materials, and travel logistics are prepared and aligned with project timelines
• Partner with customers and internal teams to confirm scope, expectations, and readiness prior to installation
• Monitor installation progress and proactively address risks to ensure timely and successful delivery

• Serve as a primary point of contact during installations and post-install support
• Deliver on‑site training and follow‑up to ensure effective system use and minimal operational disruption
• Build strong relationships with customers through responsive communication, professionalism, and timely resolution of issues
• Technical Support & Troubleshooting
• Diagnose and resolve complex hardware, software, and networking issues
• Provide both remote and on‑site technical support to minimize customer downtime
• Perform system upgrades, repairs, and preventative maintenance on equipment

• Maintain accurate records of service activities, customer interactions, and project updates using systems such as Hub Spot
• Create and maintain knowledge base documentation to support team efficiency and consistent service delivery
• Identify opportunities to improve processes, tools, and overall service delivery

• Maintain customer confidentiality and adhere to all applicable compliance and ethical business conduct standards
• Promptly report any compliance concerns in accordance with company policy
• Complete all required training within established time frames
• Maintain regular attendance and availability, including participation in on‑call support as needed
• Perform other duties as assigned

• Associate degree in Electronics, Computer Science, or related field, or a combination of education and relevant experience

• Minimum of three (3) years of troubleshooting, hardware repair, or technical field service experience
• Experience managing or coordinating installation or service projects preferred
• Mi…