Technical Adoption Manager; Federal

TECHNICAL ADOPTION MANAGER

Candidates must live in the National Capital Region and hold an active Top Secret security clearance with polygraph.

The Elevator Pitch:
Why will you enjoy this new opportunity? Are you passionate about learning and leveraging VMware’s core products to help Fortune 100 customers succeed in creating an effective Multi‑Cloud Operating Model/Deployment? Do you already possess strong business acumen and technical skills and could come up to speed quickly on VMware’s latest solutions? Does helping organizations achieve their business objectives through the usage of technology inspire you?

If it does, we have the perfect job opportunity for you!

As a Technical Adoption Manager (TAM), you will serve as a trusted advisor, driving a cross‑functional, unified customer experience using your technical, communication, and collaboration skills to help our customers achieve their full potential through the adoption of VMware's technology. Upon joining our Technical Adoption Manager team, you will have the opportunity to bring your authentic self to work and use your skills to make an impact and drive change for our customers, products, and company.

You will play a critical role in guiding enterprise customers by enabling them to rapidly and successfully onboard, adopt and realize business value through success planning/execution, and technical guidance across the entire customer journey. In the TAM role, no day is the same, and you will never be bored! You will interact daily with your assigned customers and will be able to make a real impact on their success as a business.

• Within one month: articulate customer key business objectives and desired outcomes, and begin crafting a joint Success Plan with the customer.
• Articulate long‑term and short‑term goals and how they connect to the bigger picture of their business, identify gaps, and work on a structured engagement plan with the customer.
• Complete relevant technology assessments, roadmap reviews, deployment guidance, best‑practice reviews, and day‑two operations guidance.
• Identify customer use cases and opportunities for prescribing Adoption Guidance and Workshops to further adoption and consumption.
• Present achievements and customer progress in regularly scheduled Quarterly Business Reviews.
• Communicate key topics of VMware’s solutions across all customer levels, driving realized value and long‑term strategy.

In addition, you will continue to grow, and enhance your technical knowledge (VMW / industry offerings), and soft‑skills through VMware’s structured quarterly training programs.

• Leverage your proven work experience in customer‑facing positions (e.g., TAM, Solution Engineer, technology consultant, IT vendor, professional services organization, or part of IT team).
• Draw on your experiences with enterprise‑level virtualization and ability to map additional VMware solutions to the customer’s unique business and technical requirements.
• Use your tenured expertise with VMware’s Multi‑cloud products (Infrastructure SDDC – vSphere, VCF, VVF;
  Cloud Environment – Cloud services, VMC/AWS, vCloud Director; Network Virtualization – NSX; Automation/Monitoring – VCF Operations Manager, VCF Automation).
• Create a Success Plan with objectives/tasks aligned to customer requirements/business objectives.
• Deliver technology roadmaps & assessments that provide desired‑state and outcome‑focused plans.
• Provide solution guidance & best‑practice reviews to identify performance optimization opportunities.
• Optimize operations to confirm activities are aligned with stated technology goals & priorities.
• Provide industry insights and benchmarking to realize cost savings and reduce operational risk.
• Present and communicate effectively and build relationships with CxO level personnel.
• Collaborate with multi‑functional VMware project teams (consultants, engineers, product management, support staff).
• Use organizational and planning skills to keep track of your customer’s plans, adjusting as needed and driving them to completion.
• Collaborate with Customer Success, Global Support, Education, Professional Services,…