IT Field Support Technician; entry level

Location

Thera Care Home Health – San Antonio, TX 78229.

The IT Field Support Technician will provide enterprise‑level, onsite technical support to Cantex Home Health & Hospice locations and skilled nursing facilities across the Austin region. The role involves diagnosing and resolving hardware, software, network, and peripheral issues, supporting mobile and desktop devices, and ensuring reliable technology operations for field and facility staff. This position requires the technician to travel daily between facilities, as it is a 100% travel role within the assigned region.

The role includes two weeks of onboarding in Dallas at HQ before transitioning to independent field work.

• Travel to assigned Cantex offices and facilities to resolve issues that cannot be addressed remotely.
• Provide technical support for smartphones, tablets, laptops, desktops, and peripheral devices.
• Diagnose and troubleshoot hardware, software, and network issues, including Windows‑based systems, Active Directory, Azure AD, and Microsoft 365.
• Perform workstation setup, configuration, deployment, and application installation.
• Respond to user inquiries, identify root causes through targeted questioning, and track issues through full resolution in the ticketing system (Manage Engine).
• Document all service activities accurately and completely.
• Escalate issues appropriately when additional expertise is required.
• Provide timely, professional communication to users regarding status and resolution.
• Complete scheduled preventative maintenance tasks and create/maintain knowledge base articles.
• Assist in IT projects such as equipment refreshes, infrastructure upgrades, and facility expansions.
• Attend regional meetings to assess needs and provide follow‑up plans.
• Maintain positive relationships with facility staff and corporate personnel.
• Adhere to all Cantex policies, procedures, and safety standards.
• Participate in after‑hours/on‑call rotation as required.

• Minimum 1 year of IT field support, desktop support, or help desk experience.
• Ability to travel daily between facilities (100% travel role).
• Hands‑on experience with Windows 11, Active Directory, Azure AD, and Microsoft 365.
• Experience supporting mobile devices, Android tablets, laptops, desktops, and printers.
• Proficiency with remote support tools and ticketing systems;
  Manage Engine preferred.
• Strong troubleshooting skills across hardware, software, and network environments.
• Ability to work independently while representing the IT department professionally onsite.
• Availability for after‑hours/on‑call rotation for outages or urgent issues.
• Strong communication skills with the ability to provide clear written and verbal instructions.
• Ability to comply with all Cantex health and safety protocols.

• Ability to travel between facilities using personal or company‑provided transportation.
• Ability to lift or move equipment up to 50 pounds.
• Ability to stand, walk, sit, reach, handle, or feel objects as needed.
• Ability to use computers, phones, and mobile devices for extended periods.
• Occasional exposure to typical facility environmental factors (noise, cleaning chemicals, airborne particles).
• Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Competitive pay.
• Comprehensive medical, dental, vision, and supplemental benefits (life insurance, disability, accident, etc.).
• 401(k) with company match.
• Generous paid time off (vacation, sick, holiday).
• Career growth and advancement opportunities.
• Mileage reimbursement and support for field‑based work.
• Other perks and benefits.

We are an Equal Opportunity Employer. All qualified individuals will receive employment consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.