Help Desk Student Technician

Help Desk Student Technician

Position Summary:

The Help Desk Student Technician provides Level 1 phone and remote IT support to the UIW community on the Main Campus, including Level 1 hardware and software support. The technician reports to the Help Desk Manager.

Eligibility:
Current UIW student eligible for Federal Work-Study program or student employment.

• Perform both walk-in and over-the-phone support for PC and Mac systems.
• Perform account access, password resets, and account unlocks for users.
• Receive incoming calls and walk-in help requests and document daily tasks in the tracking system.
• Logically troubleshoot common support issues.
• Communicate all escalated issues to management and other support teams.
• Reset passwords for end-users and unlock user accounts.
• Perform other duties as assigned.

• Excellent verbal, written, and listening skills.
• Ability to work effectively with individuals from diverse communities and cultures.
• Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA.

Current UIW student approved and eligible to participate in the Federal Work-Study program.

Previous experience in customer service or a related field.

• Hardware/software experience.
• Experience with MS Office Suite, Windows, and Mac.

None.

Ability to lift up to 50 lbs, move related equipment such as computers and monitors, and navigate a freight elevator.

$11.00 per hour.

UIW is committed to a policy of equal opportunity in employment, without regard to race, color, sex, sexual orientation, citizenship status, national origin, age, marital status, disability, genetic information, gender identity or expression, veteran status, pregnancy, and religion (except in limited circumstances when religious preference is both permitted by law and deemed appropriate as a matter of University policy).