Salesforce Business Analyst

What You Will Do

• Engage customer stakeholders to understand desired business outcomes and define success criteria
• Articulate to customer stakeholders the value of recommended solutions and approach
• Lead discovery and requirements refinement sessions to uncover customers’ business, functional, and technological requirements
• Synthesize requirements to create clear and comprehensive user stories and solution design documentation
• Perform fit‑gap analysis between Salesforce functionality and client requirements
• Develop innovative Salesforce solutions, involving declarative configuration of Salesforce, creation and refinement of complex data models, external integration, business process automation, and other custom functionality
• Develop innovative industry accelerators and contribute to thought leadership white paper development
• Draft custom development specifications and manage the delivery and testing of the functionality by development resources
• Iterate Salesforce solutions through an adaptive‑agile cycle with the customer product owner
• Develop a training curriculum and deliver training sessions to the solution’s end users
• Work with the Guidehouse Project Manager to manage a project to scope, budget, and timeline expectations

• Bachelor's degree (relevant experience may be substituted for formal education or an advanced degree)
• Minimum of FOUR (4) years of professional experience
• Minimum of ONE (1) current Salesforce certification (Admin, App Builder & Sales/Service/Community Clouds) highly preferred
• US citizenship is contractually required
• Selected candidate must be able to work in a hybrid environment
• Hands‑on experience with declarative automation features of Salesforce, including Salesforce Lightning Flow Builder
• Experience building applications with the low‑code features of Salesforce Lightning Experience
• Experience with dynamic forms, advanced formulas, and validation rules
• Experience with business process definition, process mapping, and reengineering
• Experience writing epics and user stories to capture Salesforce requirements
• Experience with data migrations to and from Salesforce
• Understanding of the key levers for B2B, B2C, and hybrid business models
• Excellent written and oral communication skills
• Great teamwork and collaboration skills
• Experience with Agile or Hybrid‑Agile methodology

• Experience in a Big 4 or equivalent established consulting firm and/or Salesforce Platinum partner
• Experience with public sector clients
• Demonstrable experience in at least one of the Public Sector Solutions or Omnistudio Consulting
• Degree in Business, Computer Science, or Engineering
• MBA preferred

• Medical, Rx, Dental & Vision insurance
• Personal and family sick time & company paid holidays
• Potential discretionary variable incentive bonus
• Parental leave and adoption assistance
• 401(k) retirement plan
• Basic life & supplemental life insurance
• Health savings account, dental/vision & dependent care flexible spending accounts
• Short‑term & long‑term disability coverage
• Student loan paydown tuition reimbursement
• Personal development & learning opportunities
• Skills development & certifications
• Employee referral program
• Corporate‑sponsored events & community outreach
• Emergency back‑up childcare program
• Mobility stipend

Annual salary range: $92,000.00 – $. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance, including the Fair Chance Ordinance of Los Angeles and San Francisco.