Technical Analyst

Technical Analyst

BRMi is seeking a Technical Analyst to support the organization's Service Now Configuration Management Database (CMDB) and Common Service Data Model (CSDM) initiatives by maintaining accurate configuration data, enforcing governance standards, and improving overall data quality. This role is responsible for managing Configuration Item (CI) relationships, supporting data integrations, collaborating with business and technical stakeholders, and ensuring the CMDB accurately reflects the organization's IT environment in accordance with Service Now and CSDM best practices.

Benefits:
• Comprehensive Medical, Dental, and Vision Insurance
• Employer-Paid Life Insurance
• Employer-Paid Short-Term and Long-Term Disability Insurance
• 401(k)
• Paid Time Off (PTO) that includes Vacation Leave, Sick Leave, and 11 Paid Holidays
• Educational Assistance

Salary: 100k-122k

Can be 100% remote in TX, VA, MD, DC, or FL. High profile roles may require candidates to fly to customer HQ for in person interview (expenses paid).

• Administer and maintain the Service Now CMDB to ensure accurate, complete, and reliable Configuration Item (CI) data.
• Manage Configuration Item life cycles, including creation, updates, maintenance, and retirement.
• Establish and maintain relationships between Business Applications, Service Instances, Technology Management Services, Technology Offerings, Business Services, Business Capabilities, and other Configuration Items.
• Ensure CMDB data is structured and maintained in accordance with the Common Service Data Model (CSDM).
• Support data ingestion, integration, and synchronization efforts to maintain CMDB accuracy.
• Develop and maintain CMDB health dashboards, metrics, and reporting to monitor data quality.
• Identify and remediate stale, duplicate, orphaned, and incomplete Configuration Item records.
• Collaborate with business application owners, technical teams, and stakeholders to validate and improve CMDB data.
• Support Change Management processes to ensure Configuration Item updates are accurately reflected in the CMDB.
• Enforce CMDB governance policies, standards, and data quality controls.
• Partner with governance, risk, compliance, and audit teams to support Configuration Item validation and audit activities.
• Recommend process improvements that enhance CMDB governance, automation, and operational efficiency.
• Perform other duties as assigned.

• Bachelor's degree preferred.
• 5+ years of experience administering or supporting the Service Now platform.
• Strong knowledge of Service Now CMDB architecture, Configuration Item (CI) tables, and CI relationships.
• Deep understanding of the Common Service Data Model (CSDM), including Business Applications, Service Instances, Technology Management Services, Technology Offerings, Business Services, and Business Capabilities.
• Experience managing CMDB data governance, data quality, and Configuration Item lifecycle processes.
• Experience with Service Now data ingestion, integrations, and synchronization.
• Knowledge of ITIL principles, particularly Configuration Management and Change Management.
• Experience creating CMDB health dashboards, metrics, and reporting.
• Ability to identify and resolve data quality issues, including stale, orphaned, duplicate, and incomplete records.
• Experience collaborating with Configuration Item owners, business stakeholders, and auditors to support governance and compliance initiatives.
• Strong analytical, problem-solving, organizational, and communication skills.
• Experience with Service Now Discovery, Service Mapping, Application Portfolio Management (APM), or Integration Hub is preferred.

BRMi will not sponsor applicants for work visas for this position. This is a W2 opportunity only. EOE/Minorities/Females/Vet/Disabled.