Solutions Delivery Analyst

Solutions Delivery Analyst 3

Department: Information Technologies (IT)

Employment Type: Full Time

Location: San Antonio

Job Summary: The Solution Delivery Analyst serves as a vital business representative for various initiatives, ensuring that stakeholder satisfaction and business value are realized through the delivery of technology solutions. This role requires a deep sense of curiosity to understand the current state and work objectively to develop clear solution requirements through influence, facilitation, and communication. The individual is expected to map process flows, capture requirements, create user stories, document findings in a format understandable to both stakeholders and technology teams, and thoroughly test the developed application to ensure a high-quality product is released to production.

Adaptability in messaging to suit the audience and bridging the communication gap between different stakeholder groups is essential. This role involves working closely with stakeholders such as Project Managers, Scrum Masters, Product Managers, and Development Teams to support risk management activities related to project or effort scope. Driving consensus toward a solution and facilitating communication among all parties is critical.

Establishing a close relationship built on trust, transparency, and collaboration with both business partners and IT teams is paramount to ensuring alignment and success. The Solution Delivery Analyst will take an emissary approach in fostering change management between our IT and business partners, ensuring a smooth transition and adoption of new solutions.

Key Practices: Demonstrate alignment with the company's mission and core business values; collaborate with key internal/external resources; participate in ongoing self-development; influence change management between IT and business partners, acting as an emissary.

• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
• Captures business processes, requirements, capabilities, features, and data requirements for new and existing software product solutions.
• Gathers data, creates process flow diagrams/ process maps/ functional design documents, captures design interfaces, identifies root cause, provides solid solutions, analyzes inputs and outputs to arrive at logical conclusions.
• Translates business requirements into user stories for technical teams, ensures test cases are written and executed to meet the business needs.
• Creates readable and functional documentation which may include Joint Application Development (JAD,) screen designs, report layouts, features, stories, use cases, and data models mapping inputs, outputs, interfaces, etc.
• Drives continuous improvements for standards and processes.
• Recommends method and procedural changes; defines and documents improvements.
• Synthesizes information gathered from multiple sources, assisting in the identification of symptoms and root causes; works with IT and business leadership to develop alternative solutions and address the organizational pain within resource and schedule constraints.
• Facilitates face-to-face encounters with our business partners regularly to gather requirements and understand the business ask; also conducts sessions to align on the priority, discuss requirements, demo completed work, and solicit and embrace feedback from others.
• Drives, influences, and leads team-member peers in designing and defining solutions which may include the ideation, discovery, initiation, and business requirements phases of an initiative.
• Leads change management in a delicate manner to ensure business and IT partners are comforted through transformation and delivery.
• Partners with the Project Managers, Scrum Masters, and Product Managers through the entire software development life cycle to ensure clear objectives are defined and documented. Defines a clear definition of done, ensures the execution of deliverables meet requirements and business need, and user stories are closed out appropriately based on specified…