ServiceNow Platform Lead

The Infosys Cloud unit is dedicated to empowering enterprises with innovative cloud solutions that drive digital transformation and operational excellence. We specialize in leveraging advanced cloud technologies and AI-driven insights to create scalable, secure, and resilient infrastructures. Our solutions enable organizations to achieve agility, efficiency, and sustainable growth in a hyperconnected world. Join us to be part of a pioneering team at the forefront of cloud and AI innovation.

You'll have the opportunity to work with cutting-edge technologies, collaborate with industry experts, and contribute to transformative projects that shape the future of business. We are committed to fostering a culture of continuous learning and growth, ensuring that our team members thrive in a dynamic and supportive environment. If you're passionate about cloud and AI, and eager to make a significant impact, the Infosys Cloud unit is the perfect place for you to grow and excel.

• Define project objectives and scope in alignment with business goals, ensuring efficient delivery in collaboration with stakeholders
• Coordinate sprint planning and meetings with technical teams and stakeholders while building and maintaining relationships with mid-level and senior client representatives
• Evaluate project deliverables and drive initiatives to adopt new methodologies and tools that enhance project execution and outcomes
• Identify and mitigate risks proactively while working with quality assurance teams to embed quality planning into project workflows and deliverables
• Develop and run project estimates, monitor budget performance, and optimize resource allocation for efficiency
• Support the preparation of technical and commercial proposals, aligning them with client needs and organizational capabilities
• Engage in planning resource allocation, conduct performance appraisals, and facilitate professional development to enhance team effective

• Demonstration of strategic mindset for delivering impactful, client-aligned projects
• Expertise in managing complex ERP projects, including scope definition, resource allocation, and progress monitoring
• Problem-solving expertise and ability to steer project economics and delivery
• Strong relationship with mid and senior level client stakeholders
• Strong leadership abilities to foster team performance and growth
• Commitment to cultivating a culture of learning and innovation

• Deep knowledge of Service Now platform architecture and functional knowledge including integrations and platform capabilities.
• Multi-module experience (ITSM, ITOM, SPM, HAM, HRSD, etc.)
• Experience in driving and presenting Platform modernization, AI/Now Assist, Value realization roadmap and strategy discussions on Service Now platform with clients
• Managed Services Delivery Leadership - Incident, problem, change, release governance, SLA/KPI management, Offshore-onshore coordination, Operational excellence mindset
• Service Now Technical Governance
  - Platform standards, Customization review boards, Upgrade readiness, technical debt management, Instance strategy

• Service Now Certified System Administrator (CSA) — required.
• Service Now Certified Implementation Specialist (CIS) in one or more relevant modules (ITSM, ITOM, CMDB, HRSD, etc.).
• Service Now Certified Technical Architect (CTA) — desirable.
• ITIL Foundation certification (ITIL 4 preferred).

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Along with competitive pay, as a full-time Infosys employee you are also…