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Help Desk Agent Security Clearance
Job in
San Antonio, Bexar County, Texas, 78202, USA
Listed on 2026-07-27
Listing for:
Dunhill Professional Search
Per diem
position Listed on 2026-07-27
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Launch Your IT Career Supporting Enterprise AI!
Location:
Onsite in San Antonio, TX Requirements: US Citizenship
Shift: Day, Swing & Night Shifts Available What You'll Do:
As a valued member of the Enterprise AI Support team, you will:
* Provide world-class support through customer tickets, ensuring timely and accurate resolutions.
* Troubleshoot issues remotely using internal dashboards and generative AI tools.
* Identify opportunities to enhance systems, efficiency, and customer experience.
* Collaborate cross-functionally and share best practices to strengthen the knowledge base.
* Continuously learn and adapt to emerging technologies.
* Please note this a 24x7x365 help desk so weekends, holidays may be required. Basic Qualifications
* Minimum 1 year of experience in a help desk, technical support, or customer support role
* High School Diploma or equivalent
* Flexibility to work a rotating schedule (evenings, weekends, and holidays as needed)
* Strong written communication, analytical thinking, and multitasking skills
* US citizenship with eligibility to obtain a secret security clearance
* IAT level I certification (A+ or Network+) or able to obtain within 3 months
Preferred Qualifications
* Technical or customer support experience in a digital or SaaS environment
* Proficiency with Salesforce, Datadog, Notion, Stripe, or Retool
* Familiarity with SQL, Splunk, Domains, Chrome Developer Tools, and JSON
* Post-secondary education in Technology, Computer Science, or a related field an asset
* Tech-savvy, with the ability to learn and apply new tools quickly
* Excellent problem-solving and decision-making abilities Professional Skills
* Analytical and solution-oriented mindset
* Excellent communication and interpersonal skills
* Adaptability and flexibility in a fast-paced environment
* High attention to detail and precision in troubleshooting
* Team player who thrives in a collaborative, high-performing environment Compensation Range: $18-$20/hr #cjpost
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