Senior IT Mobility Help Desk Engineer

Zachary Piper Solutions is seeking a Senior IT Mobility Help Desk Engineer to support a company focused on enterprise mobility management, mobile device administration, and end-user IT support services. This position is 100% remote
. The Senior IT Mobility Help Desk Engineer will provide advanced support and administration for mobile device management (MDM) environments, ensuring reliable mobility services, incident resolution, and system performance.
This is an opportunity to play a critical role in delivering secure and innovative mobility solutions that directly impact end-user productivity and customer success.

• Administer and support enterprise MDM environments, including Workspace ONE configuration, device enrollment, certificate management, policy administration, and platform updates.
• Troubleshoot and resolve mobile device, server, network connectivity, and application-related issues while maintaining service-level expectations.
• Perform application deployment, inventory management, testing, monitoring, and diagnostic research across managed devices.
• Support Incident, Problem, and Change Management processes in accordance with ITIL and ITSM best practices and established SOPs.
• Create and maintain technical documentation, training materials, and operational procedures while collaborating with cross-functional IT teams and end users.

• 3+ years of experience supporting and administering VMware Workspace ONE environments.
• Experience with MDM technologies, iOS device management, Apple Business Manager (ABM), DEP, VPP, Exchange, and Microsoft 365 environments.
• Strong troubleshooting skills related to mobile devices, networking, connectivity, server administration, and application management.
• At least 2 MDM-related certifications preferred.
• 3+ years of experience creating technical documentation and training materials.
• Excellent communication, customer service, and problem-solving skills with the ability to perform effectively in a fast-paced environment.
• Bachelor's degree, related technical training, or equivalent professional experience.
• No clearance required.

Salary Range: $39,000 - $41,000 depending on experience

Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Sick Leave as required by law

This job opens for applications on 7/24/2026. Applications for this job will be accepted for at least 30 days from the posting date.

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Keywords:

Senior IT Mobility Help Desk Engineer, Workspace ONE Engineer, MDM Engineer, Mobile Device Management, VMware Workspace ONE, Enterprise Mobility Management, Remote IT Support, IT Help Desk Engineer, Apple Business Manager, ABM, DEP, VPP, iOS Administration, Mobile Device Support, ITIL, ITSM, Incident Management, Problem Management, Change Management, Exchange Administration, Microsoft 365 Support