Tier III Systems Analyst- Infrastructure Design

Job Summary

Why You'll Love This Role Are you a seasoned, big-picture tech problem-solver who thrives on designing, optimizing, and supporting complex enterprise environments? If you're looking for a high-impact position where your expertise directly shapes mission-critical technology-and you want a clear path to a permanent home-this opportunity with Credit Human is built for you. As a Tier III Systems Analyst, you won't just be putting out fires.

You will play a key role in designing and delivering 3-to-9-month infrastructure initiatives across network, server, virtualization, storage, and cloud-adjacent environments. You'll work in a collaborative, customer-centric culture that values innovation, practical reliability, and continuous improvement. Plus, this 6-month contract is designed with a direct intent for full-time conversion based on performance and fit!

location:
San Antonio, Texas

job type:
Contract

salary: $50 - 53 per hour

work hours: 8am to 5pm

education:
Bachelors

• Assess escalated and multi-technology incidents involving network, server, database, desktop, security, connectivity, storage, backup, and application environments; determine root cause and implement appropriate corrective action.
• Administer, configure, operate, and maintain physical and virtual Windows and Linux server environments, enterprise applications, server-based security tools, storage, backup, replication, and related infrastructure services.
• Install and configure network and server assets, including routers, switches, circuits, servers, peripherals, services, directories, storage, permissions, and third-party applications.
• Provide Tier 3 support for issues escalated by Tier 1 and Tier 2 teams and collaborate through resolution and ticket closure.
• Monitor system health, hardware integrity, capacity, logs, key processes, availability, and performance; document statistics and identify emerging risks before they become service-impacting events.
• Perform root cause analysis and lead incident response activities in accordance with Level III infrastructure processes.
• Participate in a rotational on-call schedule for critical after-hours server and infrastructure requests.
• Protect confidential member and organizational data and consistently meet or exceed technology service-level expectations.

• Gather and translate business, technical, security, and vendor requirements into practical infrastructure designs and implementation plans.
• Contribute to backend architecture for multi-month initiatives, including hardware and software selection, procurement coordination, environment builds, integration, testing, go-live, and stabilization support.
• Develop detailed plans, procedures, schedules, milestones, and goals for initiatives with a three- to nine-month horizon.
• Coordinate work among infrastructure subject matter experts, project managers, business-unit representatives, security partners, identity and access teams, and third-party vendors.
• Support disaster recovery, failover, replication, and business-continuity strategies and testing.
• Execute approved change-management activities, application updates, patches, upgrades, and infrastructure modifications with appropriate validation and documentation.
• Manage multiple projects or assignments simultaneously while maintaining timely stakeholder communication and escalating risks or disagreements when needed.

• Identify and implement incremental improvements that increase reliability, security, efficiency, supportability, and customer satisfaction.
• Advise management on needed changes to infrastructure hardware, software, applications, processes, and standards.
• Develop and maintain technical procedures, flowcharts, schematics, installation documentation, operational runbooks, and inventory records.
• Improve workflows, productivity, backlog management, monitoring, and reporting using structured and systematic approaches.
• Stay current on infrastructure technologies, risks, regulations, vendor capabilities, and industry practices relevant to the environment.

• Advanced working knowledge of…