Government and Public Sector - Service Delivery Center - and Risk Management Analyst

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From strategy to execution, the Government & Public Sector practice (“GPS”) of Ernst & Young provides a full range of consulting and audit services to help our Federal, State, Local and Education clients implement new ideas to help achieve their mission outcomes. We deliver real change and measurable results through our diverse, high-performing teams, quality work at the highest professional standards, operational know-how from across our global organization, and creative and bold ideas that drive innovation.

We enable our government clients to achieve their mission of protecting the nation and serving the people; increasing public safety; improving healthcare for our military, veterans and citizens; delivering essential public services; and helping those in need. EY is ready to help our government shape the future with confidence.

The Service Delivery Center is made up of high-performing, US-based resources who work closely with our experienced professionals to deliver project-based work and managed services to our federal clients. The Service Delivery Center is a core component of the Government & Public Sector practice (GPS). Our practice is helping organizations solve complex problems through purpose-led transformation. To achieve this mission, a diverse and talented team from around the globe are creating innovative digital experiences that help our clients succeed and thrive.

The Risk and Change Management Senior is responsible for providing expert risk management and change management services to ensure alignment with organizational objectives, regulatory compliance, and operational excellence. This hybrid role combines strategic risk oversight with operational change management, enabling seamless transitions and mitigating risks associated with deployments, new initiatives, and system enhancements. You’ll act as a trusted advisor, collaborating across teams to identify risks, optimize processes, and ensure adherence to established frameworks and standards.

• Risk Management:
• Manage the ESSD ICAM Risk Register, ensuring risks are reviewed, analyzed, and updated regularly in Maestro JIRA.
• Facilitate weekly Risk Review meetings to assess risks with statuses such as "Identified," "Assigned," "Analyzed," "Monitoring," and "Escalated."
• Analyze new risks, add treatment and contingency plans, set priority levels, and assign risks to appropriate team members.
• Monitor risks with upcoming or past expiration dates, ensuring timely updates and mitigation strategies.
• Provide expert guidance on risk mitigation strategies, ensuring alignment with ICAM objectives and compliance with client regulatory requirements.
• Collaborate with stakeholders to identify potential risks in deployments, system changes, and enhancements, optimizing process efficiency and designing effective controls.
• Act as a thought leader in risk management, building credibility and fostering strong relationships across teams.
• Change Management:
• Coordinate and facilitate weekly Change Review Board (CRB) meetings, ensuring all Change Requests (CRs) are reviewed, prioritized, and assigned appropriately.
• Review CRs with statuses such as "Ready for CRB" and "Submitted," ensuring proper categorization and readiness for review.
• Update CR tickets in Maestro JIRA with comments, priority levels, sprint team assignments, and relevant dependencies.
• Ensure compliance with ITIL best practices and client change management standards.
• Monitor and maintain change records in the ITSM Service Management tool to comply with SLAs/KPIs and organizational processes.
• Conduct Post Implementation Reviews (PIRs) for failed or emergency changes, identifying root causes and recommending improvements.
• Deployment Coordination and Release Management:
• Manage Deployment Change Requests (DCRs), micro Deployment Change…