Technical Consultant – Patient Monitoring

Responsibilities

• Deliver onsite and remote technical support, responding quickly to customer issues and minimizing disruption to clinical and operational workflows
• Ensure reliable system performance by diagnosing and resolving system, network, and application issues
• Support the full lifecycle of complex patient monitoring and IT infrastructure solutions, including installation, configuration, integration, and testing
• Troubleshoot and resolve technical challenges using approved tools, test equipment, and diagnostic methodologies
• Analyze root causes and implement sustainable solutions that improve system stability and reduce recurring issues
• Maintain accurate and detailed documentation of system configurations, troubleshooting activities, and support procedures
• Collaborate with cross‑functional teams including senior engineers, clinical partners, sales, and service teams to deliver high-quality outcomes

• 2.5+ years of professional working experience in IT services or related technical environments
• Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred
• Foundational understanding of IT systems, networking concepts, and technical troubleshooting; computer networking certification preferred (e.g. CompTIA Network+, Cisco Certified Network Associate (CCNA), or equivalent/higher level certification)
• Associate degree in computer science, biomedical, engineering, or related field of study, or equivalent combination of education and experience;
  Bachelor’s degree preferred
• Ability to successfully perform Physical, Cognitive, and Environmental job requirements with or without accommodation for Field Service position
• Willingness to travel for business (approximately 75% travel required)