Cyber SDC - Operational Technology - Onsite Field Support Engineer

Location:

Anywhere in Country

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External

Role Description

** Role Family*
* OT Field Engineering / Site Implementation Support

** Primary Focus*
* Site readiness, hands-on field support, infrastructure coordination, troubleshooting, documentation, and support transition

** Seniority*
* Field Engineer / Senior Field Engineer

** Role Positioning*
* Multi-disciplinary site-facing technical resource supporting industrial technology deployments

** PRACTICE DESCRIPTION*
* Industrial and operational technology programs require field resources who can work effectively across site operations, infrastructure, engineering, networking, cybersecurity, vendors, and remote support teams.

The Onsite Field Support Engineer - OT role supports site implementation activities by helping translate approved technical plans into deployed, validated, documented, and supportable site environments.

** JOB SUMMARY*
* We are seeking a hands-on and technically adaptable Onsite Field Support Engineer - OT to support site readiness, infrastructure coordination, asset onboarding, implementation validation, troubleshooting, documentation, and support transition activities in operational technology environments.

The ideal candidate has broad technical capability across infrastructure, networking, endpoint/device support, and practical OT environments. The role requires strong problem-solving skills, field execution discipline, and the ability to coordinate effectively with site personnel, engineering teams, vendors, and remote support organizations.

** Role positioning:
** This is a versatile field role that combines infrastructure support, network troubleshooting, site coordination, asset onboarding, documentation, and practical OT awareness.

** KEY RESPONSIBILITIES*
* ** Site Implementation Support*
* + Support site onboarding, implementation readiness, and deployment activities for OT and industrial environments.

+ Assist with site surveys, readiness checks, deployment logistics, and implementation preparation.

+ Coordinate local field activities with project teams, engineering resources, site personnel, vendors, and support teams.

+ Identify access issues, site constraints, environmental limitations, and technical dependencies that may affect implementation.

** Network and Infrastructure Support*
* + Assist with installation, validation, and troubleshooting of network and security infrastructure.

+ Support connectivity checks, cabling coordination, device placement, switch port identification, VLAN/IP information gathering, and basic network troubleshooting.

+ Validate communication paths between OT assets, site infrastructure, monitoring platforms, and approved network/security services.

+ Coordinate with specialized engineering teams when configuration, architecture, or advanced troubleshooting support is required.

** OT Asset Onboarding and Inventory Support*
* + Assist with identification, validation, and documentation of OT assets and supporting infrastructure.

+ Support asset inventory reconciliation, ownership validation, and documentation updates.

+ Assist with onboarding assets into approved monitoring, visibility, or support platforms where applicable.

+ Validate asset connectivity and basic operational readiness after implementation activities.

** Testing, Readiness, and Troubleshooting*
* + Support implementation testing, connectivity validation, readiness reviews, and defect tracking.

+ Provide hands-on troubleshooting for connectivity, endpoint, OT asset, infrastructure, and deployment-related issues.

+ Perform initial triage and coordinate escalation to engineering, architecture, vendor, or operations teams as needed.

+ Support post-implementation stabilization and early-life support activities where required.

** Documentation and Support Transition*
* + Maintain site implementation notes, deployment records, asset information, and support transition documentation.

+ Assist with updates to site diagrams, connectivity records, inventory data, and support artifacts.

+ Support knowledge transfer between implementation teams and steady-state support teams.

+ Ensure information required by operations teams is accurate, complete, and accessible.

** QUALIFICATIONS*
* + Bachelor's degree in Information Technology, Engineering, Cybersecurity, Computer Science, or equivalent technical experience preferred.

+ 5+ years of experience in field support, infrastructure support, networking, cybersecurity, industrial technology, or implementation roles.

+ Experience supporting site-based technology deployments, infrastructure implementation, or operational readiness activities.

+ Working knowledge of networking fundamentals, IP addressing, VLANs, routing/switching concepts, and connectivity troubleshooting.

+ Ability to work in manufacturing, laboratory,…