Genesys Cloud Engineer

Job Title:
Genesys Cloud Engineer with Integration with AWS

Duration:
Long Term

Job Description:

• Design, configure, and maintain Genesys Cloud CX solutions, including IVR, Architect flows, ACD routing, queues, digital channels, and outbound campaigns.
• Develop and implement platform enhancements, new features, and configuration changes based on business requirements.
• Administer Genesys Cloud environments, including user management, roles, permissions, and telephony configurations.
• Ensure platform availability, performance, scalability, and reliability.
• Design, develop, and support integrations between Genesys Cloud and AWS services such as Lambda, API Gateway, S3, Cloud Watch, SNS, SQS, and DynamoDB.
• Develop secure APIs, Data Actions, and serverless integration components.
• Integrate Genesys Cloud with enterprise applications, including CRM, ERP, identity management, and other third-party systems.
• Act as the primary technical liaison between the Capital Group and Genesys Cloud, AWS, telecommunications, and third-party integration vendors.
• Manage vendor-led implementation activities, upgrades, patches, and maintenance windows with minimal business disruption.
• Collaborate with AWS and third-party vendors to troubleshoot integration, networking, API, and infrastructure issues.