ServiceNow Business Analyst

Service Now Business Analyst

This position requires a Service Now Business Analyst to act as a liaison between business stakeholders, architecture teams, and developers. The role is centered on translating business needs into technical requirements for Service Now, with a specific focus on Identity and Access Management (IAM) processes. The analyst will support the creation and enhancement of Service Now forms and workflows in a complex, regulated environment.

Key Responsibilities

• Translate business requirements into detailed technical specifications for Service Now form creation and workflow design.
• Serve as a primary bridge between business users, cybersecurity architects, and Service Now development teams.
• Support the design and enhancement of numerous provisioning and access-related forms within Service Now.
• Ensure new forms and workflows align with established governance rules and IAM architecture.
• Advise business stakeholders on the capabilities and limitations of the Service Now platform.
• Collaborate with technical teams to identify and implement automation opportunities within Service Now workflows.
• Facilitate communication to convert business needs into architectural designs and then into development tasks.

Required Qualifications

Experience:

7+ years of Business Analyst experience with a focus on IAM and/or Service Now. Candidates must have hands-on experience supporting Service Now form creation, workflow design, and working in complex, regulated environments. This is not an entry-level role and requires the ability to manage detailed work.

Technical

Skills:

A strong understanding of Identity & Access Management (IAM) concepts, including provisioning, RBAC, and governance is required. Proficiency with Service Now catalog forms, workflows, and automation capabilities is necessary. Familiarity with Privileged Access Management (PAM) and directory services infrastructure is expected. Proficiency with Visio is required.

Functional

Skills:

The role demands a highly collaborative individual capable of working across multiple technical and business teams. Strong communication skills are needed to bridge discussions between business and technical stakeholders. The candidate should be solution-oriented and able to challenge unclear or inefficient processes.

Preferred Qualifications

• Experience supporting IAM governance at scale.
• Background working with cybersecurity or enterprise architecture teams.
• Experience driving workflow automation initiatives within Service Now.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.