Business Analyst

Business Analyst

Location:

San Antonio, Texas (On-site)

Job Type: Full-Time

Industry: Insurance Technology / Software Development

Salary Range: $75,000 – $90,000

We are seeking an experienced Business Analyst to join our on-site team in San Antonio. This role is critical in bridging the gap between our end users and offshore development team. The ideal candidate will have a strong understanding of software systems, exceptional communication skills, and the ability to handle support-related interactions directly with users.

• Gather and analyze business requirements to translate into functional specifications for system enhancements and fixes
• Act as a liaison between stakeholders and offshore development teams to ensure clarity and alignment on technical solutions
• Create user stories, workflows, process diagrams, and system documentation to support development and QA efforts
• Conduct functional and user acceptance testing (UAT) to validate deliverables
• Identify and recommend opportunities for product and process improvement based on support trends and user feedback
• Prioritize incoming issues and requests
• Assist with training material development and user education as needed

Bachelor's degree in Business, Computer Science, Information Systems, or a related field (or equivalent experience)

4+ years of experience in business analysis, technical support, or a similar role in a software development environment

Proven experience communicating effectively between business users and development teams

Experience working with offshore teams and navigating time zone differences

Strong analytical and documentation skills

Knowledge of the insurance claims or adjusting industry is a plus

Comfortable handling and resolving customer support phone calls

Salary: $75,000-$90,000 annually

Health, dental, and vision insurance

401(k) with employer match

Paid time off and company holidays