L2 Helpdesk/Service Desk Support Engineer
Listed on 2026-08-05
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IT/Tech
HelpDesk/Support, Technical Support, Desktop Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
IT Helpdesk
IT helpdesk (Service desk support, ITIL certification) Accept inbound calls; identify, document & troubleshoot technical issues; utilize and contribute to internal knowledgebase; effectively communicate transfer of reported issues to internal/external teams; on-call support on rotation basis (2 – 3 weeks per year: Monday 10pm – Thursday 6am; Friday 10pm – Monday 6am) 1+ years PC support experience, 6+ months call center support 1+ years of experience supporting PC operating systems including Windows 7 and Windows 10 1+ years of experience supporting mobile devices such as Android or Apple Tablets / Phones 6+ months of experience with MS Office applications (Word, Excel, PowerPoint, Outlook, etc.)
– ability to create, edit, save, and send effective communication, efficient call handling
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