L2 Helpdesk/Service Desk Support Engineer
Listed on 2026-08-05
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
IT Helpdesk
Service desk support, ITIL certification
Accept inbound calls; identify, document & troubleshoot technical issues; utilize and contribute to internal knowledgebase; effectively communicate transfer of reported issues to internal/external teams; on-call support on rotation basis (2 – 3 weeks per year: Monday 10pm – Thursday 6am; Friday 10pm – Monday 6am)
1+ years PC support experience, 6+ months call center support
1+ years of experience supporting PC operating systems including Windows 7 and Windows 10
1+ years of experience supporting mobile devices such as Android or Apple Tablets / Phones
6+ months of experience with MS Office applications (Word, Excel, PowerPoint, Outlook, etc.) – ability to create, edit, save, and send effective communication, efficient call handling
Share the below skill matrix with the submission.
Required
- Years of experience
- Comfortable to do (Yes/No)
Helpdesk experience
Call center experience (To receive heavy call volume)
Multitasking (Candidate is comfortable to work on computer parallelly when he will be on call)
Comfortable to work on Weekend
Comfortable to work on Extra hours
Comfortable to work in rotational shift
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).