Technical Business Analyst 2

Technical Business Analyst 2

The ADA Compliance Support Specialist focuses on eliciting, analyzing, auditing, specifying, and validating the business and accessibility compliance needs of stakeholders, including customers and end-users. This includes ensuring that client's digital assets, facilities, communications, and employee-facing systems align with Title II of the Americans with Disabilities Act (ADA) and WCAG 2.1 accessibility standards. The analyst will work closely with the Usability and Accessibility Manager and ADA Coordinator to support and track accessibility compliance efforts, while applying proven communication, analytical, and problem-solving skills to inform business and technical decisions.

The analyst will also serve as a technical liaison to promote usability, compliance, and inclusion across all digital platforms and business processes.

Must-haves:

• Agile, Waterfall flexibility.
• Experience working cross-departmentally with various stakeholders.
• Familiarity with ADA Compliance. Knowledge of Client Programs.

Minimum qualifications:

• 3+ years of demonstrated experience as a Business Analyst or similar role in the Information Technology department, with SQL experience.
• Ability to quickly acquire knowledge related to business operations and product specifications.
• Proficiency with requirements gathering and analysis techniques.
• Excellent interpersonal, presentation, facilitation & communication skills.
• Ability to work independently and as part of a highly collaborative team.
• Desire to work in a fast-paced, high-pressure environment with tight deadlines