Wireless Operations Analyst

Job Title

Required Skills:

• Fulfill requests for wireless feature changes, program changes, service interruptions, cellular services, 3P access requirements, transfers of billing responsibility, porting lines to other carriers, etc.
• Identifies and resolves technical issues in mobile apps on both iOS and Android platforms.
• Collaborates with cross-functional teams to investigate and resolve mobile app problems.
• Proficient in managing and configuring Intune for mobile devices management (MDM) and mobile application management (MAM) solutions for Intune Company Portal Experience.
• Process orders for new client Wireless equipment including collecting mailing address and ordering/shipping the correct assets based on the employee role.
• Perform executive support including in-person device set ups, answer questions regarding the proper use of client equipment, the client mobile applications and the client Wireless programs in accordance with established client policies.
• IT Analyst will be responsible for researching and refreshing outdated devices providing an updated corporate device.
• Ensures to educate corporate users on the compliance settings to protect corporate data on mobile devices.
• Troubleshoots network connectivity and device functionality to ensure optimal customer satisfaction.
• Provide customer support through Service Requests/Incidents.
• Support and facilitate incidents towards Return to Service ( "RTS")
• Monitor and coordinate to resolve system/application issues.
• Support care, maintenance, and inventory of client wireless hardware assets.
• Support and maintain Knowledge Management content.
• Collaborate with other teams for resolve incidents.
• Participate in weekly wireless team meetings/level set.