Manager, Front Office Technology

Job Summary

Clear Channel Outdoor (CCO) Technology is seeking a Managing Technologist on the Solution Delivery team. As Manager of Front Office Technology, you will lead the engineering and delivery practice for our front office technology portfolio—platform-centric, anchored by Salesforce and complemented by integrated applications supporting our sales and revenue operations. You will own the day-to-day execution of a blended onshore and offshore engineering team, drive platform delivery through agile methods, and serve as the primary technology interface to Sales Operations.

• Delivery & Execution
  • Monitor critical transactions, integrations, and operational workflows to ensure system reliability.
  • Manage the front‑office technology backlog—prioritizing features, enhancements, and operational work across Salesforce and supporting applications.
  • Lead agile ceremonies and drive sprint-level delivery across a blended team of onshore engineers and offshore contractors.
  • Translate business requirements into clear development tasks, user stories, and technical specifications in partnership with a senior strategy lead and Sales Operations stakeholders.
  • Oversee testing, documentation, and approval of platform changes in compliance with SOX/ITGC controls, including Salesforce change‑management requirements.
  • Ensure timely production releases, stakeholder verification, and end‑user acceptance testing.
  • Monitor platform health, critical integrations, and automated workflows to ensure system reliability and performance.
• Support & Optimization
  • Lead the team in resolving production incidents and fulfilling service requests promptly.
  • Analyze support trends and stakeholder feedback to identify areas for platform improvement.
  • Drive continuous improvement in front‑office processes through technology.
• Compliance & Governance
  • Support compliance activities including application walkthroughs, evidencing controls, and role maintenance.
  • Ensure change‑management documentation and audit evidence is complete and accurate for all production releases.
  • Collaborate with internal and external auditors to meet regulatory requirements.

• Education & Certifications
  • Bachelor’s degree in a relevant field (preferably business administration, information systems, or computer science) or comparable work experience.
  • Salesforce certifications (Administrator, Platform App Builder, or equivalent) a plus; platform literacy and delivery credibility matter more than credential count.
• Work Experience
  • 8+ years full‑time employment in technology‑related roles with increasing responsibility.
  • 5+ years managing the delivery of enterprise‑class business software, with meaningful experience in Salesforce, sales technology, or revenue operations platforms.
  • 3+ years utilizing agile delivery methods, practices, and frameworks (Scrum, Kanban, FDD, Lean).
  • 3+ years leading, mentoring and managing the performance of technology service delivery teams.
  • 2+ years developing domain knowledge of core business functions, processes and enabling technologies.
  • 2+ years of hands‑on or oversight experience with Salesforce and/or other cloud‑based CRM software platforms and services.
• Skills
  • Strong organizational and time‑management skills with a detail‑oriented approach to delivery.
  • Project and program management capabilities across concurrent work streams.
  • Excellent verbal and written communication skills, including the ability to translate technical work for business stakeholders.
  • Ability to manage offshore delivery relationships effectively across time zones and communication styles.
  • Self‑starter with a diligent work ethic and demonstrated flexibility in a dynamic environment.
  • Able to multi‑task and stay calm under pressure; effective at identifying root cause and driving fast resolution.
• Competencies
  • Business Acumen:
    Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
  • Customer Focus:
    Is dedicated to meeting the expectations and requirements of internal and external…