Systems Analyst​/Programmer

Please see Special Instructions for more details.

N/A.

Position Information

Position Title

Position Title Systems Analyst/Programmer

UIW Mission

University of the Incarnate Word is a Catholic institution that welcomes to its community persons of diverse backgrounds, in the belief that their respectful interaction advances the discovery of truth, mutual understanding, self-realization, and the common good.

Position Summary

The Systems Analyst/Programmer is responsible for providing support in maintaining academic and student-facing platforms, including learning management, CRM , and student advising systems. The Systems Analyst/Programmer reports to the Associate Director of Enterprise Support.

UIW has been identified year after year as one of the nation’s Great Colleges to Work For based on employee feedback. UIW offers an outstanding benefits package for full-time employees that includes medical, dental, vision, flexible spending accounts, numerous paid holidays, vacation and sick leave. Tuition benefits include UIW tuition waivers, tuition exchange programs and Brainpower Connection discounts for employees and dependents.

Retirement benefits include 403b retirement plans with a 7% employer match, plus a retirement health solution. We also offer employer-paid Life/AD&D, long-term disability, pet insurance, an Employee Assistance Program ( EAP ), wellness programs, employee discount program, Public Service Loan Forgiveness ( PSLF ) eligibility and more! Please refer to the Human Resources webpage for additional details on our benefits and eligibility.

Job Duties

• Design, develop, and maintain custom scripts, automation workflows, and configurations that extend platform functionality.
• Build and support data pipelines, imports, and batch processes to support enrollment, student success, and academic operations.
• Develop reports, dashboards, and data exports that support operational and strategic decision-making.

• Partner with functional offices to gather, document, and translate business requirements into technical specifications and system configurations.
• Support project planning, testing, and go-live activities for system implementations, migrations, and feature rollouts.
• Conduct user acceptance testing ( UAT ), troubleshoot defects, and coordinate resolution with vendors and internal teams.

• Provide Tier 1 and Tier 2 technical support for platform-related issues, serving as a first point of contact for end users while escalating complex issues to vendors or senior technical staff with thorough documentation.
• Approach all support interactions with a customer service mindset, responding with urgency, empathy, and clear communication regardless of issue complexity.
• Troubleshoot system errors, configuration issues, access problems, and integration failures across supported platforms; follow issues through to resolution and communicate outcomes to affected users.
• Maintain a working knowledge of platform roadmaps and communicate relevant updates to functional stakeholders.

• Participate in maintaining technical documentation including system configurations, data dictionaries, integration maps, and process workflows.
• Adhere to IT governance policies, data privacy regulations ( FERPA , GLBA ), and institutional security standards.
• Participate in change management processes and ensure system changes are properly reviewed, tested, and communicated.

• Serve as subject matter expert for mission-critical third-party systems such as document imaging, workflow, and job scheduler systems.

• Perform other duties as assigned.

Qualifications

• Basic SQL knowledge or a demonstrated commitment to developing SQL proficiency within the first year of employment to support troubleshooting and data validation tasks.
• Strong customer service skills with the ability to treat every support interaction as an opportunity to build trust, respond with patience, empathy, and clarity regardless of issue complexity.
• Strong interpersonal skills and a genuine commitment to helping others-this role interacts daily with students, faculty, and staff across the institution.
• Excellent written and verbal communication skills; ability to effectively explain technical concepts in plain language to non-technical users.
• Strong collaboration…