Student Data Applications Support Specialist

• Base Pay $5,859.00 - $6,591.00 / Month
• Relocation Expense Covered No
• Required Degree High school
• Manage Others No

Contact information

• Name Human Resource Services
• Phone
• Email

Description

Provide ESC-20 clients with software support and services for ASCENDER student applications.

Knowledge

• High School Diploma required;
  Bachelor’s degree from an accredited university preferred.
• Two to three years of school/service center experience related to student data support required.
• Experience with school student accounting procedures and problems, especially in the areas of attendance, special education, scheduling, discipline and grade reporting.
• Understanding of PEIMS submissions and TSDS collections.
• Knowledge of state and federal rules and laws related to student applications provided by ESC-20.
• Knowledge of the ASCENDER student software applications and familiarity with its processes.

• Excellent problem-solving skills and creativity associated with business data support.
• Excellence in training and presentation skills, including development of training materials.
• Proficiency with standard functions within electronic applications such as MS Office (e.g., word processing, electronic spreadsheets) and e-mail.
• Proficiency with computers (PCs and/or MACs) to include desktop management, file management and operations, and working in a network environment.

Exceptions to these requirements will be considered based on exemplary skills, training, and record of success.

• Make decisions and develop a mechanism to provide software support and services to users of all ESC-20 student systems applications.
• Ensure requests for services and support are promptly handled and that proper output and information is provided.
• Ensure clients are aware of the services offered by the service center.
• Conduct workshops and user training on student applications at the service center, online, and/or at the local education agency (LEA) s (support sessions).
• Record and update the ESC-20 ticketing system with support details and time spent.
• Provide onboarding support for new LEAs.
• Ensure problems reported or requests for changes by users for special programming are understood and reported properly to the direct supervisor.
• Interpret client’s view of problems and communicate these to the Texas Computer Cooperative (TCC) using the TCC helpdesk application.
• Gather user requirements for modifications and enhancements to the student software system and provide to the TCC through the helpdesk application.
• In cooperation with the other team members and the direct supervisor, develop an annual calendar of processing and training dates.
• Participate in TCC user acceptance testing as appropriate.
• Serve as a resource to users in identifying file or data problems and suggest methods for corrective procedures.
• Ensure billing for special programming and other on-request services to clients is submitted in a timely manner.
• Ensure student system users are informed of system updates/enhancements.
• Continuously monitor the progress of client districts, identify problems encountered, and use problem-solving skills to determine the appropriate action for resolution.
• Read and interpret technical material and applicable state laws and rules.
• Provide detailed documentation for software support to clients.
• Test software prior to its release to clients to ensure accuracy and that changes are made that are advantageous for client use.
• Provide requested reports related to the review and evaluation of a client’s student data elements.
• Actively solicit user feedback.
• Submit recommended designs, modifications, and enhancements to direct supervisor.
• Offer professional assistance to other staff members when…