Business Applications Analyst Senior - P&C Insurance Agency

Business Applications Analyst Senior For P&C Insurance Agency

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a dedicated Business Applications Analyst Senior for the P&C Insurance Agency, you will provide complex analytical, business, and technical support related to strategic business functions, processes, and applications/IT platforms. Leads and participates in efforts supporting business analysis and decision-making processes including creating, implementing and maintaining application solutions to meet the needs of a business or organization. Propose changes to business processes to better align to business need.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations:
San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA, or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Advises and provides analytical support and recommendations to stakeholders making decisions related to business and application/IT platform direction and modifications, taking into account current and future business needs and opportunities.
• Maintains advanced understanding of business processes, applications/IT platform and strategic direction and advises customers on and facilitates the identification, research, and analysis of application/IT platform and technology solutions.
• Collaborates and exchanges information with team members, stakeholders, and information services to ensure dependencies, risks, and opportunities are identified and addressed.
• Researches complex business issues requiring advanced knowledge of business principles and theories.
• Responsible for analyzing and participates in documenting business requirements for application/IT platform and data systems and directing the testing and implementation of new systems or changes to current system as required to meet contractual needs and improve processes.
• Leads and participates in the design and administration of standards and policies regarding application/IT platform and end user customer documentation.
• Provides input and participates in establishing system documentation standards and quality assurance methodologies for systems and applications/IT platform.
• Provides work direction and coaching to team members and may provide input on performance and development plans.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 additional years of relevant education and/or experience.
• 6 years of work experience in analyzing IT business processes, software application/IT platform design and/or IT documentation, with an understanding of application/IT platform data systems and operations processes.
• Demonstrated understanding of application/IT platform administration and the software development life cycle, to include testing execution.
• Experience in developing and maintaining documentation related to workflow and business requirements, as well as technical functionality of IT applications/IT platform.
• Advanced knowledge of Microsoft Office tools.
• Knowledge of risk & controls with experience identifying and fixing gaps, documenting controls and testing of those controls.
• Successful completion of an analyst assessment may be required.

What sets you apart:

• Certified Salesforce Administrator.
• 2 years' independent insurance agency experience or within P&C insurance.
• US military…