Chief Technology Officer

Description

The Chief Technology Officer (CTO) at Morgan's leads enterprise technology strategy, AI adoption, data governance, and guest/member-facing digital experience across all Morgan's entities. The CTO is the architect of Morgan's digital future — evaluating, recommending, and implementing technology and AI solutions that improve guest and staff experience, strengthen data-informed decision-making, and advance Morgan's mission of inclusion.

This role carries broader hands-on responsibility for technology infrastructure and vendor/hardware decisions than a purely strategic CTO function — spanning guest-facing systems, security and access-control infrastructure, and property technology build-outs — in addition to enterprise AI strategy, data architecture, and technology governance. The CTO partners closely with the Executive Leadership Team and reports to the Group President.

Note on scope: several current essential functions relate to active technology buildouts (e.g., Hotel opening, Camp accreditation infrastructure, campus security/surveillance systems). This hands-on infrastructure and hardware-selection work is expected to taper as these builds are completed in 2026. The role's center of gravity shifting further toward AI strategy, data enablement, and enterprise technology governance. The essential functions below reflect the full current scope;

candidates should expect the balance of time to shift over the role's initial first year.

• Develop and execute a comprehensive technology roadmap aligned with organizational goals, evaluated against industry benchmarks with a focus on return on effort and ROI.
• Champion innovation, scalability, and operational efficiency across all digital initiatives, in coordination with entity leaders as outlined in current projects.
• Create technical collaborations that contribute to development efforts supporting public and private funding.
• Ensure HIPAA compliance and cybersecurity across all digital systems and locations, including oversight of third-party compliance platforms (e.g., Drata).

• Own and maintain an enterprise AI and technology innovation roadmap, including generative AI, intelligent assistants (e.g., Myma), and enterprise answer/knowledge engines.
• Identify, pilot, and scale agentic workflow and automation opportunities (e.g., inquiry handling, donor engagement follow-up, financial reconciliation) in partnership with department leaders.
• Establish AI governance, responsible-use policy, and role-based access standards; oversee business associate agreements and data-sharing compliance for AI vendors.
• Evaluate AI platforms, tools, and vendors against business value, security, privacy, scalability, and cost.

• Oversee property and guest-facing technology for Morgan’s including native app development, and for Morgan's Hotel, including smart-room accessibility features guest check-in technology, as well as similar technological advancements in other Morgan’s entities.
• Direct technology infrastructure decisions supporting active builds — connectivity, access control, surveillance, point-of-sale, and wristband/fob systems — in coordination with construction, architecture, and procurement partners during current build-out phases.
• Partner with entity teams (Camp, MAC, Wonder Care, Sports, Inclusion Institute etc.) to modernize guest- and member-facing technology, including scheduling, member portals, and EMR integrations.
• Evaluate and support partner technology integrations (e.g., YMCA, Wonder Care) including low-voltage, WiFi, and access-control infrastructure.

• Maintain enterprise visibility into the state of data across all Morgan's software and platforms; lead the long-term strategy to unify disconnected data sources for enterprise-wide analytics.
• Evaluate and advance a data warehouse strategy with AI reporting capabilities, including secure, private LLM-based tools.
• Promote effective integration between organizational applications, databases, and platforms to reduce duplicate data entry and…