Fraud & Compliance Analyst

ABOUT SINCH

Sinch’s vision is to connect every business with every customer, everywhere in the world. More than 200,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!

As a Fraud & Compliance Analyst I, you will operate as the support role of the subject matter expert within the Compliance and Messaging Team  this role, you will manage communications with Sales teams, Brands and Carriers. You will partner with Product and Engineering to improve compliance and messaging operational processes, manage risk, and raise the bar on compliance across the organization.

This role will also provide opportunities to consult on product development and contribute to compliance policies and frameworks. As a member of the team, you will be key in driving success across all functions and establishing Sinch as the compliance leader in the messaging marketing space for all verticals.

• Oversee messaging compliance audits, alerts and establish best compliance practices to operationalize recurring audits and alerts.

• Act as the support person for all things messaging compliance related, including legal (TCPA and state-specific regulations) and industry best practices (Cellular Telecommunications Industry Association)

• Improve various compliance messaging operational processes

• Manage relationships with key internal/external partners and stakeholders driving messaging compliance

• Assist customers with messaging compliance related concerns and issues while building supporting frameworks

• Create and improve internal and external compliance-related documentation

• 3+ years of experience in compliance, regulatory, internal audit, or 2+ years of experience in the telecommunications industry heavily involved in messaging compliance

• Excellent organization and project management skills

• Experience working in a hypergrowth technology environment (constantly changing)

• Experience with TCPA compliance or the telecommunications industry (CTIA or CWTA) is a strong plus; or experience in a similarly regulated industry

• Demonstrated ability to collaborate cross-functionally to improve processes

• Excellent communication and problem-solving skills

• Excellent data manipulation skills

• Strong self-starter attitude

• Initiative to develop and lead your own projects

• Strong process-orientation and ability to drive a consistent and repeatable experience

• Strong analytical skills (advanced Excel/GSheets knowledge), with a data-driven, metrics-oriented mindset

• Familiarity with the following messaging operations: international number provisioning, dedicated short code applications and provisioning, toll-free number verifications, 10
  
  DLC Process, carrier audit investigations and resolutions, and toll-free and short code number transfers between providers

This isa remote opportunity, but candidates must reside near one of our hub locations for occasional collaboration:
Atlanta, GA;
Chicago, IL;
San Antonio, TX;
Denver, CO

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.

We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page:  No matter who you are, we hope you find an exciting path forward - hopefully with us!

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