Domain Architect

Domain Architect

Location:

San Antonio, Texas (Onsite)

The Customer Domain Architect is responsible for defining and governing the enterprise customer domain strategy, architecture, and roadmap across business and technology functions. This role serves as the subject matter expert for customer data, customer onboarding, Customer 360 capabilities, customer master data management (MDM), customer lifecycle management, and customer-centric integrations. The architect partners with business stakeholders, enterprise architects, data leaders, application teams, and integration teams to establish a single, trusted view of the customer while enabling scalable, secure, and efficient customer experiences across the enterprise.

• Define and maintain the enterprise customer domain architecture and target-state roadmap.
• Establish domain principles, standards, and best practices for customer data management and customer-related business capabilities.
• Design and oversee Customer 360 solutions that provide a unified view of customer information across systems and channels.
• Lead the design, implementation, and governance of customer master data solutions.
• Architect end-to-end customer onboarding processes across digital and operational channels.
• Design enterprise integration patterns supporting customer-related systems and platforms.
• Collaborate with business leaders, product owners, data governance teams, and technology stakeholders.
• Mentor solution architects and engineering teams on customer domain standards and best practices.

• Education:
  
  Bachelor's degree in Computer Science, Information Systems, Business, Engineering, or a related field.
• Experience:
  
  10+ years of experience in enterprise architecture, solution architecture, data architecture, or domain architecture roles. 5+ years of experience focused on customer data, customer master data management, Customer 360, CRM, or customer lifecycle solutions. Experience working with cross-functional business and technology teams in large enterprise environments.
• Technical
  
  Skills:
  
  Deep expertise in customer onboarding processes and customer-related business capabilities. Strong understanding of customer data governance, data quality, data stewardship, and MDM frameworks. Experience designing enterprise integration architectures and API-based solutions.

• Experience with Customer 360, MDM, or customer data platforms such as Informatica MDM, Reltio, Profisee, Semarchy, Salesforce Data Cloud, Microsoft Fabric, SAP MDG, or comparable solutions.
• Experience with CRM platforms such as Salesforce, Microsoft Dynamics 365, SAP CX, or Oracle CX.
• Knowledge of cloud platforms including Azure, AWS, or Google Cloud.
• Familiarity with data governance frameworks, metadata management, and data catalog solutions.
• Experience supporting customer analytics, AI, and customer intelligence initiatives.
• TOGAF, CDMP, Azure, or other architecture and data management certifications preferred.

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a Support Linc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.

In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.

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