Infrastructure Engineer-Intermediate Level

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

We are seeking multiple dedicated Infrastructure Engineer-Intermediate Level to provide Tier 2 technical support, operational engineering, and production support for enterprise infrastructure services. This role serves as an escalation point for incidents and service requests that cannot be resolved by Tier 1 support teams and is responsible for troubleshooting, service restoration, monitoring, and operational support across server, cloud, database, network, storage, and platform technologies.

Working closely with the Availability Command Center (ACC), Tier 1 Operations, Engineering Teams, and external vendors, this position provides technical expertise for infrastructure incidents, service requests, operational problems, and stability initiatives. The engineer analyzes and resolves issues related to servers, operating systems, virtualization platforms, cloud services, storage, networking, middleware, and enterprise infrastructure services.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in San Antonio; TX. Relocation assistance is not available for this position.

What you'll do:

• Under direct supervision, design scalable IT system infrastructure, implements system changes with some independence; may automate service delivery, maintenance tasks, and builds the ecosystem for solutions including individual infrastructure components.

• Provide Tier 2 support for infrastructure-related incidents, service requests, and operational issues.

• Troubleshoot and resolve complex production issues affecting servers, databases, cloud platforms, storage, networking, and core infrastructure services.

• Participate in incident response, service restoration, and Major Incident recovery activities.

• Monitor infrastructure health, performance, availability, and capacity.

• Resolves simple technology production issues with some assistance through troubleshooting systems. Identifies issues for escalation.

• Analyzes outages in order to identify opportunities for solutions.

• Participates in product selection and testing. Understands engineering best practices, concepts, and patterns.

• Intake customer requirements and aligns requirements to standardized product offerings Interacts with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
  
  - and would need to be differentiated across levels.

• Develop software defined infrastructure in code in CI/CD Pipelines.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What You Have:

• Bachelor's degree; OR 4 years of relevant education and/or experience.

• 3-5 years of infrastructure operations experience

• Experience supporting 24x7 enterprise environments

• Experience in a NOC or an Enterprise Availability Command Center, Operations Center, or Production Support organization

• Experience with Site Reliability Engineering (SRE) fundamentals to supporting cloud-based infrastructure platforms

• Experience supporting financial services, insurance, healthcare, or other highly regulated industries

What Sets You Apart:

• Understanding of core operating systems and virtualization: Proficiency in both Microsoft Windows Server Administration and Linux Administration (Red Hat, Ubuntu, SUSE) alongside experience with VMware vSphere and Hyper-V.
• Experience in foundational network services: Solid grasp of TCP/IP, DNS, and DHCP is crucial.
• Com…