Video Telecommunications Specialist III; VTC III) Security Clearance

Position: Video Telecommunications Specialist III (VTC III) with Security Clearance
New Video Telecommunications Specialist III (VTC III) San Antonio, TX Apply WELCOME TO COMPTECH Good people. Dedicated People. Hard-working people. Comp Tech is a service-oriented program management and technical company working to build lasting relationships with small and large companies, municipalities, and Government agencies. Headquartered in Dayton, OH, our clients nationwide are provided with services in client-focused practice areas resulting in solutions to organizational challenges.

Job Description

Job Title:

Video Telecommunications Specialist (VTC)– Level II

Location:

Joint Base San Antonio–Lackland (JBSA-Lackland), San Antonio, TX (on-site)
Supporting:
The Defense Health Agency (DHA)
** Secret Security Clearance
** Overview Comp Tech Computer Technologies is seeking an experienced Video Telecommunications Specialist – Level II to provide Audio/Visual (AV) and Video Teleconferencing (VTC) support in support of the Defense Health Agency (DHA). This position is responsible for supporting video conferencing and conference room technologies, performing video capture and streaming activities, troubleshooting AV/VTC equipment, coordinating conference sessions, and providing technical guidance and training to end users.

The ideal candidate will have hands-on experience supporting enterprise VTC, audiovisual, and conference room environments, with the technical troubleshooting and customer-service skills necessary to ensure equipment and services operate at optimal performance and capacity. Scope of Work

Key responsibilities include:

* Provide intermediate-level technical support for Video Teleconferencing (VTC), audiovisual (AV), and conference room systems and equipment.
* Troubleshoot VTC and conference room equipment, diagnose technical problems, and perform appropriate repairs or corrective actions.
* Initiate and manage trouble tickets when issues require escalation or additional technical support.
* Perform video capturing and transfer captured video content to designated media streaming servers.
* Support the setup, operation, testing, and monitoring of VTC and AV equipment for meetings, conferences, and other events.
* Verify conference room systems are operational and properly configured prior to scheduled sessions.
* Troubleshoot audio, video, display, connectivity, control-system, and peripheral issues.
* Schedule AV/VTC sessions, maintain call schedules, and coordinate conference room and VTC reservations.
* Coordinate with users, technical teams, and other locations to ensure successful conference connectivity and session execution.
* Provide client consultation regarding available AV/VTC capabilities and appropriate technology solutions.
* Provide end-user training on the operation, controls, interfaces, and proper use of audiovisual and VTC equipment.
* Assist customers during live VTC sessions and resolve technical issues with minimal disruption to meetings or events.
* Monitor equipment performance and identify issues that could affect system availability, quality, or capacity.
* Document incidents, troubleshooting activities, repairs, and resolutions within the designated ticketing system.
* Serve as an equipment custodian for assigned AV/VTC equipment.
* Perform inventory management, asset tracking, accountability, and related equipment-control functions.
* Maintain accurate records of assigned equipment and support periodic inventory and accountability activities.
* Follow established organizational procedures, security requirements, and technical support processes. Experience, Education, and Certification Requirements:

Experience:

* Four (4) years of experience in video telecommunications, VTC support, audiovisual technology, technical support, or a related discipline demonstrating intermediate proficiency.
* Demonstrated hands-on experience supporting VTC and/or enterprise audiovisual systems.
* Experience troubleshooting conference room AV/VTC equipment and resolving technical issues.
* Experience setting up, testing, operating, and supporting video conferencing sessions.
* Experience coordinating or scheduling VTC sessions, conference rooms, or audiovisual resources.
*…