Director of Information Management & Technology

Summary

ADVANCED CHENEGA SERVICES, LLC.

San Antonio, TX

THIS POSITION IS CONTINGENT UPON BID AWARD

The Director, Information Management / Information Technology (IM/IT) will lead IM/IT operations supporting the WIC Overseas Program Support Services effort, including the information infrastructure, Participant Information Management System (PIMS), help desk coordination, data management, network/system support, cybersecurity compliance, and related technical sustainment activities. This role is responsible for ensuring that program information systems and supporting technology enable reliable operations across geographically dispersed OCONUS WIC Overseas locations.

This is an anticipated Key Personnel position. The selected candidate may be proposed as part of Chenega EH&F's bid and may be asked to provide a resume and signed letter of intent for proposal submission.

• Lead IM/IT planning, execution, and oversight for the WIC Overseas Program Support Services effort.
• Manage or coordinate technical personnel and vendors supporting PIMS operations, help desk support, database administration, network management, system support, and regional systems administration.
• Ensure the information infrastructure supports routine program operations, correspondence, reporting, budgeting, file transmission, communications, and other operational needs.
• Provide technical coordination with the Program Manager, Deputy Program Manager, Software Development and Evaluation Manager, DHA stakeholders, and other functional leads.
• Oversee PIMS operations, maintenance, availability, enhancements, configuration management, documentation, and user support.
• Coordinate support for set-up, configuration, operating systems, network management, data transmission, communications, backup, archiving, equipment interfaces, and related technical functions.
• Coordinate on-call or help desk support to assist site personnel and field technical personnel with equipment, communications, application, and operating system issues.
• Support equipment lifecycle activities, including procurement coordination, delivery, set-up, configuration, repair, maintenance, upgrade, replacement, and audit documentation for program IT assets.
• Support maintenance of required Authority to Operate (ATO), Risk Management Framework (RMF) documentation, cybersecurity controls, configuration documentation, and related compliance artifacts.
• Ensure IM/IT activities comply with applicable DoD/DHA information assurance, cybersecurity, privacy, CUI, PII, PHI, HIPAA, and records-management requirements.
• Coordinate with software and operations teams to ensure system updates, releases, documentation, and required certifications/accreditations are tracked and maintained.
• Contribute IM/IT content to monthly progress reports, observations and recommendations, incident/risk reporting, corrective actions, and Government performance reviews.
• Support transition-in and transition-out activities involving system documentation, user manuals, system administration materials, training materials, disaster recovery documentation, configuration control documents, software licenses, warranties, and source-code-related documentation, as applicable.
• Other duties as assigned

• Bachelor's degree in information technology, computer science, information systems, cybersecurity, engineering, healthcare informatics, or a related field
• experience may be considered in lieu of education
• Minimum eight (8) years’ progressive IM/IT experience, including technical leadership, systems operations, infrastructure support, application sustainment, cybersecurity, or IT service management.

• Master's degree in information technology, computer science, cybersecurity,…