Restaurant Technology & Systems Analyst

Restaurant Technology & Systems Analyst IT Systems, Networking & Security Position Summary

The Restaurant Systems Analyst is responsible for supporting, maintaining, troubleshooting, and improving the technology systems that operate the company’s restaurants and corporate locations. This role serves as a key technical resource connecting restaurant operations, IT infrastructure, networking, cybersecurity, vendors, and enterprise applications.

The position requires a strong understanding of restaurant technology environments, including Point-of-Sale (POS), back-office systems, payment systems, digital ordering, kitchen technology, networking, wireless infrastructure, endpoint devices, and security controls.

The ideal candidate is a hands‑on problem solver who can troubleshoot an issue at a restaurant, determine whether the root cause is application, hardware, network, security, or vendor related, and drive the issue through resolution.

• Support and administer restaurant technology systems, including:
• POS systems
• Back‑office systems
• Kitchen Display Systems (KDS)
• Digital menu boards
• Online ordering and delivery platforms
• Gift card and loyalty systems
• Payment and credit‑card processing
• Workforce and labor‑management systems
• Inventory and food‑cost systems
• Printers, scanners, tablets, handhelds, and other restaurant technology
• Troubleshoot application, hardware, configuration, and integration issues.
• Analyze system performance and identify recurring problems and root causes.
• Coordinate system upgrades, patches, configurations, and deployments.
• Assist with testing and implementation of new restaurant technology.
• Document system configurations, procedures, and troubleshooting standards.
• Work with application and technology vendors to resolve incidents and defects.

• Support restaurant and corporate network environments, including:
• Firewalls
• Routers
• Switches
• Wireless access points
• VPN connectivity
• Internet connections
• SD‑WAN and/or managed network services
• VLANs and network segmentation
• DHCP, DNS, and IP addressing
• Troubleshoot connectivity issues between POS, back‑office, payment, digital, and corporate systems.
• Monitor network performance and availability.
• Assist with network installations, upgrades, and configuration changes.
• Work with telecommunications and managed‑service providers to troubleshoot WAN and Internet issues.
• Validate network connectivity and configuration during new restaurant openings, remodels, and technology deployments.
• Maintain accurate network diagrams, IP information, equipment inventories, and configuration documentation.

• Support the security of restaurant technology environments and corporate systems.
• Assist with implementation and maintenance of security controls, including:
• Firewall policies
• Network segmentation
• Secure wireless configurations
• Endpoint security
• MFA
• Access controls
• Secure remote access
• Vulnerability remediation
• Help maintain PCI DSS compliance and protect payment environments.
• Monitor and investigate suspicious network or system activity.
• Assist with security incident response and escalation.
• Identify security vulnerabilities and recommend corrective actions.
• Ensure systems are appropriately patched and maintained.
• Assist with access reviews, account management, and termination procedures.
• Work with cybersecurity teams and vendors to investigate potential security events.
• Promote security best practices across restaurant technology environments.

• Provide technical support for critical restaurant technology incidents.
• Analyze incidents from the perspective of application, hardware, network, infrastructure, and security rather than assuming the problem is…